Job Board

Companies

Puttshack UK

Guest Services Associate (Temporary)

London Temporary No home office possible

At a Glance

Tasks: Assist guests with inquiries and ensure a top-notch experience.
Company: Puttshack is a fun, tech-driven mini golf venue serving great food and drinks.
Benefits: Enjoy free golf, 50% off food, hybrid working, and health perks.
Why this job: Join a vibrant team focused on fun and creating memorable experiences.
Qualifications: Positive attitude, problem-solving skills, and customer service experience preferred.
Other info: Temporary role with flexible hours, starting immediately until December.

Join to apply for the Guest Services Associate (Temporary) role at Puttshack UK

Guest Services Associate

About us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Guest Services Associate

Our Vision – To be the universal answer to the question ‘Where should we get together’

Our Mission – To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values

Bring your ‘A’ game – We strive for excellence in everything we do- because when you bring your ‘A’ game, everyone wins!

Lead the Way – We embrace and are inspired by change.

Own the Fun – We take pride in our work; We revel in our guests and teams enjoyment and celebrate each others wins big and small.

Care Deeply – We care for the experience of our guests, our associates and the communities we call home.

The Role

Puttshack have a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. They are now seeking a temporary Guest Services Associate to assist the Team Leader in sustaining a high level of customer service to all guests.

The Guest Services Associates will handle inbound enquiries and ensure our guests get the answers in a timely fashion as well as supporting the Guest Services Team Leader.

Location: HQ (London)

Contract: Temporary (Immediate start until December end)

Working Hours: Varied hours available.

Reports to: Guest Services Team Leader

Key Responsibilities

Bring your \’A\’ Game each and everyday

Lead by example by demonstrating Puttshack core values

Provides enthusiastic and efficient responses to guest enquiries on all inbound channels:

Website form

Emails

Phone enquiries

Proactively solves guest issues and feedback

Handle inbound guest requests to add new bookings, change/edit mini golf bookings, reissue confirmations and make refunds as required

Provide additional phone support for in-venue sales execs when required

Monitor reviews on social channels, google, tripadvisor etc, and ensure each venue have responded to guests in a timely fashion

Assist with updating business hours via google my business in the absence of the Guest Services Team Leader

Compiles Guest Feedback To Help Enhance Guest Experience Via

Punchh

GiftPro

Sevenrooms

Zendesk

Puttshack booking system

Who You Are / What You’ll Bring

A positive attitude and natural problem solver

Experience working as a Guest Services Associate

Experience in working with Zendesk or other feedback tracking tool would be a bonus

Experience in working with Tripleseat or similar booking system CRM’s would be a bonus

Available for a temporary contract

Our booking system is purpose built so we are looking for associates who can learn the ins and outs of the system to deliver the best experience for our guests

What Do We Offer

Free golf & 50% discount on food and drink for up to 6.

Hybrid working

20 days holiday plus bank holidays

Discretionary annual bonus

Onboarding plan to set you up for success!

Access to continuous development through a blended learning approach.

Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!

Refer a friend bonus – Up to £500 referral bonus* (T&Cs apply)

Enhanced maternity & Paternity leave

Generous expense policy (T&Cs apply)

Enrolment to our communication community – PuttApp

Wagestream membership – access 50% of your wages as you work, building pots and financial support.

Team socials to join throughout the year!

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Other
Industries

Hospitality

Referrals increase your chances of interviewing at Puttshack UK by 2x

Get notified about new Guest Services Associate jobs in London, England, United Kingdom.

Front Desk Agent (0-hour Casual Contract), The Savoy Hotel

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 6 days ago

Reservations & Guest Services Agent (Maternity Cover)

London, England, United Kingdom 2 months ago

Guest Service Associate (32 hours) – Battersea Power Station

London, England, United Kingdom 20 hours ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London Area, United Kingdom £30,400.00-£30,400.00 22 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 months ago

London, England, United Kingdom 6 days ago

Guest Relations Associate – Guest Service Expert

London, England, United Kingdom 3 hours ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

Guest Service and Locker Attendant (30 hours weekly)

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Guest Services Associate (Temporary) employer: Puttshack UK

Puttshack UK is an exceptional employer that fosters a vibrant and inclusive work culture, where fun and excellence go hand in hand. As a Guest Services Associate, you'll enjoy unique benefits such as free golf, generous discounts on food and drink, and access to continuous development opportunities, all while being part of a team that values your contributions and celebrates successes together. Located in the heart of London, Puttshack offers a dynamic environment that encourages personal growth and a shared commitment to creating memorable experiences for guests of all ages.

Contact Detail:

Puttshack UK Recruiting Team

View Puttshack UK Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Guest Services Associate (Temporary)

✨Tip Number 1

Familiarise yourself with Puttshack's unique offerings and values. Understanding their tech-infused mini golf experience and commitment to fun will help you connect with the team during any conversations.

✨Tip Number 2

Showcase your problem-solving skills by preparing examples of how you've handled guest inquiries or complaints in the past. This will demonstrate your ability to bring your 'A' game and own the fun!

✨Tip Number 3

Research common customer service scenarios in hospitality, especially those related to booking systems like Zendesk. Being knowledgeable about these tools can set you apart as a candidate who is ready to hit the ground running.

✨Tip Number 4

Engage with Puttshack on social media to understand their brand voice and current promotions. This will not only show your enthusiasm for the role but also give you insights into their guest interactions.

We think you need these skills to ace Guest Services Associate (Temporary)

Customer Service Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Experience with Zendesk or similar feedback tracking tools

Familiarity with booking systems like Tripleseat

Ability to handle inbound enquiries efficiently

Positive Attitude

Teamwork

Adaptability

Time Management

Proactive Approach

Multitasking Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Guest Services Associate position. Understand the key responsibilities and the skills required, such as problem-solving and customer service experience.

Tailor Your CV: Customise your CV to highlight relevant experience in guest services or hospitality. Emphasise any previous roles where you demonstrated a positive attitude and problem-solving skills, as these are crucial for this position.

Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with Puttshack's mission and vision, and provide specific examples of how you've brought your 'A' game in past roles.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail and professionalism.

How to prepare for a job interview at Puttshack UK

✨Show Your Enthusiasm

Puttshack is all about fun and creating memorable experiences. Make sure to express your excitement for the role and the company during the interview. Share why you think working in a vibrant environment like Puttshack would be enjoyable.

✨Demonstrate Problem-Solving Skills

As a Guest Services Associate, you'll need to handle guest enquiries and issues effectively. Prepare examples from your past experiences where you've successfully resolved customer problems or provided excellent service.

✨Familiarise Yourself with Technology

Puttshack uses ground-breaking technology to enhance the guest experience. Brush up on any relevant tech skills, especially if you have experience with systems like Zendesk or booking platforms. Mention these during your interview to show you're ready to hit the ground running.

✨Embrace the Core Values

Puttshack values excellence, fun, and community care. Be prepared to discuss how you embody these values in your work. Think of specific instances where you've brought your 'A' game or led by example in a team setting.

Guest Services Associate (Temporary)

Puttshack UK

Location: London

Guest Services Associate (Temporary)

At a Glance

Seniority level

Seniority level

Employment type

Employment type

Job function

Job function

Industries

Front Desk Agent (0-hour Casual Contract), The Savoy Hotel

Reservations & Guest Services Agent (Maternity Cover)

Guest Service Associate (32 hours) – Battersea Power Station

Guest Relations Associate – Guest Service Expert

Guest Service and Locker Attendant (30 hours weekly)

Guest Services Associate (Temporary) employer: Puttshack UK

StudySmarter Expert Advice 🤫

✨Tip Number 1

✨Tip Number 2

✨Tip Number 3

✨Tip Number 4

We think you need these skills to ace Guest Services Associate (Temporary)

Some tips for your application 🫡

How to prepare for a job interview at Puttshack UK

Guest Services Associate (Temporary)

Land your dream job quicker with Premium