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- Tasks: Lead a fun team, manage operations, and create unforgettable guest experiences.
- Company: Puttshack, an upscale mini golf venue with a tech twist.
- Benefits: Free golf, 50% off food, health perks, and fun team socials.
- Why this job: Join a vibrant team and make lasting memories for guests of all ages.
- Qualifications: Previous management experience in F&B required.
- Other info: Dynamic environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
About us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.
Our Vision - To be the universal answer to the question 'Where should we get together'
Our Mission - To create lasting memories for people of all generations through a shared, world class entertainment experience.
Our Purpose - To bring everyone into play.
Our Values:
- Bring your 'A' game
- Lead the Way
- Own the Fun
- Care Deeply
Summary: The Assistant Manager is responsible for the strategic and operational development for the operation side of the business. Reporting to the General Manager, they will oversee the Revenue, Service, F&B and Games strategies to ensure the venue is run in an efficient way and we achieve all the guest satisfaction targets by training and managing all the team.
Key Areas Of Responsibility:
- Manage the operation of the department with passion, integrity and knowledge while promoting the culture and values of Puttshack.
- Assist in the achievement of sales and profit targets as set by the GM; guiding and motivating the department team to maximise sales and control costs.
- Be responsible for accurate rota planning, based on forecast sales and core wage budget; taking the necessary daily action to reduce or increase hours, in line with sales.
- Identify and delegate responsibilities to associates to ensure that excellent service is consistently delivered.
- Be fully conversant with every food and drink menu item.
- Organise the department to ensure established opening and closing procedures are adhered to, in line with Company policy and completed in the time allocated.
- Maintain good communication between departments on a daily basis.
- Be proficient in each and every area of the department's operation and to help when and wherever necessary.
- Build and maintain excellent relations with guests; welcome guests in a professional and friendly manner and ensure that their wishes are met so far as is reasonably possible.
- Ensure that the billing procedure is thorough, correct and complete after each transaction.
- Review operational and associate performance to identify any problems, concerns or opportunities for improvement.
- Ensure the department's operation meets or exceeds required standards of food and beverage quality, consistency and timeliness and of safety and cleanliness.
- Effectively receive guest feedback and use this to improve service and maintain the highest possible standards.
- Assist the GM with the recruitment and training of team members and to manage and motivate the team to realise their maximum potential.
- Follow stock control procedures and guidelines; ensure correct purchasing procedures are followed; undertake stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock.
- Observe Company's rules and procedures and carry out any reasonable request made by their Manager.
- Be aware of your responsibilities and adhere to legislation in respect of licensing, data protection, Health and Safety at Work and COSHH.
- Attend and assist the GM with training sessions and team meetings as required.
Essentials:
- Able to work on a rota basis which consists of opening and closes as per the business requirements.
- Able to exceed our guests' expectations by delivering service in a professional and knowledgeable way.
- Calm, patient and polite when receiving guest feedback.
- Punctual, well presented, honest, reliable and trustworthy.
- Able to build good working relationships with colleagues.
- Good at working in a team.
- Able to lead by example with new colleagues.
- Confident in approaching guests.
Qualifications and Experience: Previous management experience in F&B is required with a minimum of 1 year.
Offerings:
- Free golf & 50% discount on food for up to 6.
- New starter training & buddy support to set you up for success.
- Access to continuous development through a blended learning approach.
- Access to Medicash – Our health Cash back benefits platform Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more.
- Refer a friend – Up to £500 referral fee* (T&Cs apply).
- Free meal on shift.
- Associate of the month awards.
- Fun team socials, competitions and incentives.
- Enrolment to our communication community – PuttApp.
- Wagestream membership - access 50% of your wages as you work, building pots and financial support.
If you're passionate about creating unforgettable guest experiences and thrive in a vibrant, high-energy team, we'd love to hear from you.
Assistant Manager employer: Puttshack UK
Contact Detail:
Puttshack UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture before your interview. Puttshack is all about fun and teamwork, so show us how you can bring your 'A' game and lead by example. Research our values and think of examples from your past experiences that align with them.
✨Tip Number 2
Practice your communication skills! As an Assistant Manager, you'll need to build great relationships with both guests and your team. Try role-playing common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Be prepared to discuss how you would drive sales and improve guest satisfaction. Think of specific strategies you've used in the past and be ready to share them. We want to see your entrepreneurial spirit shine through!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Puttshack family. Good luck!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating unforgettable experiences and how you can bring that energy to Puttshack.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your previous management experience in F&B and any specific achievements that align with our values. We love seeing how you've led teams and driven guest satisfaction!
Be Authentic: Don’t be afraid to show your personality in your application. We’re all about having fun at Puttshack, so let us see the real you! Share your unique experiences and how they’ve shaped your approach to leadership and teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Puttshack UK
✨Know the Puttshack Vibe
Before your interview, get familiar with Puttshack's unique atmosphere and values. Understand how they blend fun with technology in mini golf and how that translates into guest experiences. This will help you connect your answers to their mission of creating lasting memories.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare examples from your past experience where you've successfully managed a team or improved service. Highlight how you can motivate others and create a positive team culture, which is key to Puttshack's values.
✨Be Ready for Situational Questions
Expect questions about handling guest feedback and operational challenges. Think of specific scenarios where you turned a negative experience into a positive one. This shows your ability to maintain high standards and adapt to situations, aligning with Puttshack's commitment to guest satisfaction.
✨Demonstrate Your Passion for F&B
Since previous management experience in food and beverage is essential, be prepared to discuss your knowledge of menus and service standards. Share your enthusiasm for delivering exceptional dining experiences and how you can contribute to Puttshack's goal of exceeding guest expectations.