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- Tasks: Lead daily operations and inspire the team at Puttshack's fun-filled venue.
- Company: Puttshack offers a unique, tech-infused mini golf experience with great food and drinks.
- Benefits: Enjoy free golf, 50% off food, flexible hours, and health perks like gym discounts.
- Why this job: Join a vibrant team focused on creating memorable experiences in a fun environment.
- Qualifications: Must have at least one year of experience in a similar role and a passion for guest satisfaction.
- Other info: Access to continuous development and a supportive community culture.
The predicted salary is between 34000 - 52000 £ per year.
Assistant General Manager
We are recruiting an Assistant General Manager for our venue.
Puttshack is an upscale, tech‑infused mini‑golf experience that serves world‑class food and full bar in a cool environment.
Key Responsibilities
- Assist the General Manager with daily operations and act as liaison between departments and head office.
- Business
- Forecasting & controls – plan ahead to maximise financial opportunities.
- P&L – achieve sales and profit targets; monitor expenditure.
- Financial administration – maintain cash control, banking reconciliation, investigate discrepancies.
- Stock – enforce controls and budgets; conduct monthly stock takes.
- Premises – ensure cleanliness and maintenance.
- Health & Safety – uphold hygiene, statutory, legal and company standards.
- Equipment – oversee maintenance, report issues promptly.
- People
- Administration – manage schedules, deployment and holidays.
- Motivation – inspire and lead the team toward full commitment and growth.
- Recruitment – ensure staff are legally entitled to work in the UK, complete induction and documentation.
- Training & Development – appraise associates, create development plans.
- Welfare & Discipline – enforce company policy, address issues timely.
- Uniform & conduct – maintain presentation standards.
- Guest relations – build excellent relationships, meet & greet, foster loyalty.
- Service – deliver highest standards of service and act as a role model.
- Feedback – handle complaints, report to Head Office, propose solutions.
- Briefings – provide briefings to managers and associates.
Qualifications and Experience
- Previous experience as an Assistant General Manager in high‑volume F&B.
Benefits
- Free golf & 50% discount on food and drink for up to 6.
- 25 days holiday plus bank holidays.
- Discretionary quarterly bonus.
- Onboarding plan.
- Continuous development via blended learning.
- Medicash health benefits platform.
- Referral fee up to £500 (T&Cs apply).
- Enhanced maternity & paternity.
- Free meals on shift.
- Community communication platform – PuttApp.
- Wagestream membership – access 50% of wages while working.
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Assistant General Manager (AGM) employer: Puttshack UK
Contact Detail:
Puttshack UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager (AGM)
✨Tip Number 1
Familiarise yourself with Puttshack's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you’re not just looking for a job, but are genuinely interested in contributing to their vision.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and what they love about working at Puttshack. This insider knowledge can help you tailor your approach and show that you’re proactive and genuinely interested in the company culture.
✨Tip Number 3
Prepare specific examples from your past experience that highlight your leadership skills and ability to drive team engagement. Puttshack values a can-do culture, so be ready to discuss how you've inspired teams and improved guest satisfaction in previous roles.
✨Tip Number 4
Stay updated on industry trends in hospitality and entertainment. Being knowledgeable about the latest developments can give you an edge in discussions and interviews, showing that you’re not only passionate about the role but also informed about the sector.
We think you need these skills to ace Assistant General Manager (AGM)
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Puttshack's values and mission. Highlight how your personal values align with theirs in your application to show that you are a good fit for their team.
Tailor Your CV: Make sure your CV reflects relevant experience in the food and beverage industry, particularly in management roles. Emphasise your leadership skills and any achievements that demonstrate your ability to drive guest satisfaction and team engagement.
Craft a Compelling Cover Letter: Use your cover letter to tell a story about your passion for hospitality and how you can contribute to creating memorable experiences at Puttshack. Mention specific examples of how you've led teams or improved guest experiences in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as financial planning, stock control, and team development. Provide concrete examples of how you've successfully applied these skills in past positions.
How to prepare for a job interview at Puttshack UK
✨Show Your Passion for Guest Experience
Puttshack values a genuine desire to provide the best guest experience. During the interview, share specific examples of how you've gone above and beyond to exceed guest expectations in your previous roles.
✨Demonstrate Leadership Skills
As an Assistant General Manager, you'll need to inspire and motivate your team. Be prepared to discuss your leadership style and provide examples of how you've successfully developed and engaged your team in the past.
✨Understand Puttshack's Core Values
Familiarise yourself with Puttshack's core values: Bring your ‘A’ game, Lead the Way, Own the Fun, and Care Deeply. Be ready to explain how you embody these values in your work and how they align with your personal philosophy.
✨Prepare for Operational Questions
Expect questions about operational management, including budgeting, stock control, and health and safety standards. Brush up on your knowledge in these areas and be ready to discuss how you've handled similar responsibilities in your previous positions.