At a Glance
- Tasks: Lead daily operations and inspire the team at Puttshack's fun-filled venue.
- Company: Puttshack offers a unique, tech-infused mini golf experience with great food and drinks.
- Benefits: Enjoy free golf, 50% off food, flexible hours, and health perks like gym discounts.
- Other info: Access to continuous development and a supportive community culture.
- Why this job: Join a vibrant team focused on creating memorable experiences in a fun environment.
- Qualifications: Must have at least one year of experience in a similar role and a passion for guest satisfaction.
The predicted salary is between 34000 - 52000 £ per year.
ASSISTANT GENERAL MANAGER
Here at Puttshack we are recruiting an Assistant General Manager for our venue.
About us:
Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Our Vision
To create experiences where play sparks connection and joy, where our guests choose return to, time and again.
Our Mission
To create lasting memories for people of all generations through a shared, world-class entertainment experience
Our Purpose
To transform mini golf into an extraordinary social experience
Our Promise
Is memory-making fun!
Our beliefs are simple
Play is for all players, shared moments matter most, unpredictability is our secret sauce, and tech powers while play leads.
Our Values
- Bring your ‘A’ game - We strive for excellence in everything we do
- Lead the Way - Our associates (staff) embrace and are inspired by change
- Own the Fun - We revel in our guests’ enjoyment
- Care Deeply - We take great care of our guests, our associates and the communities we call home
The Role
The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and ‘head office’.
It is the ultimate goal of all associates to deliver excellent guest service and so the AGM’s greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation.
Working Hours: 45
Reports to: General Manager
Qualifications And Experience
- Previous experience as an Assistant General Manager in high volume F&B.
What’s in it for you?
- Free golf & 50% discount on food and drink for up to 6.
- 25 days holiday plus bank holidays
- Discretionary quarterly bonus
- Onboarding plan to set you up for success!
- Access to continuous development through a blended learning approach.
- Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
- Refer a friend – Up to £500 referral fee* (T&Cs apply)
- Enhanced maternity & Paternity *
- Free meal on shift
- Enrolment to our communication community – PuttApp
- Wagestream membership - access 50% of your wages as you work, building pots and financial support.
Overview
- Bring everyone into play.
- Bring your 'A' Game each and every day.
- Lead by example by demonstrating Puttshack Core Values.
- Develop the team through coaching and purposeful feedback.
- Drive Associate engagement and entrepreneurial spirit.
- Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests’ expectations
- Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business
- Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute.
- Accountable for sales, profit, staffing and stock control targets as set by the GM
- Promote safe operational standards for both Guest and Associate safety.
- Ensure that brand and operating standards are met.
- Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction.
- Works to create a can-do team culture in the host and throughout the operation.
Key Responsibilities
BUSINESS
- Forecasting and controls – assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels
- P&L – achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure
- Financial administration – assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts
- Stock – ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock
- Premises – assist the GM in ensuring the cleanliness and maintenance of the venue
- Health and Safety – assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements.
- Equipment – assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations
PEOPLE
- Administration – take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays
- Motivation – assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business
- Recruitment – follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented
- Training and Development – assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities
- Welfare and Discipline – follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required
- Uniform, grooming and conduct – maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members
- Guest relations – build and maintain excellent relations; meet and greet; maintain guest loyalty
- Service – ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service
- Feedback – assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information
- Briefings – assist the GM with appropriate briefings to enable managers and associates to fulfil guests’ arrangements.
In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.
Our Managers
- Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team
- Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
- Have impeccable presentation.
- Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.
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Assistant General Manager (AGM) employer: Puttshack UK
At Puttshack, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our flexible contract options and competitive pay rate ensure that our Game Hosts can thrive while creating memorable experiences for guests. With benefits like free golf, discounts on food and drink, and continuous development opportunities, we empower our team to shine in a fun and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager (AGM)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Puttshack UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Puttshack UK
Don't be shy about reaching out to Puttshack UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager (AGM)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Puttshack UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Puttshack UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
