Assistant General Manager (AGM)

Here at Puttshack we are recruiting an Assistant General Manager for our venue.

The Role

The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and ‘head office’. It is the ultimate goal of all associates to deliver excellent guest service and so the AGM’s greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation.

Working Hours: 45

Reports to: General Manager

Qualifications and Experience

• Previous experience as an Assistant General Manager in high volume.
• Assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure.
• Financial administration – assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts.
• Stock – ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock.
• Premises – assist the GM in ensuring the cleanliness and maintenance of the venue.
• Health and Safety – assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations.
• Administration – take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays.
• Motivation – assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business.
• Recruitment – follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented.
• Training and Development – assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities.
• Welfare and Discipline – follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required.
• Uniform, grooming and conduct – maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members.
• Guest relations – build and maintain excellent relations; meet and greet; maintain guest loyalty.
• Service – ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service.
• Feedback – assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information.
• Briefings – assist the GM with appropriate briefings to enable managers and associates to fulfil guests’ arrangements.

In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Our Managers

• Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team.
• Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
• Have impeccable presentation.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.

Compensation: Competitive salary