At a Glance
- Tasks: Lead a dynamic team to deliver an unforgettable guest experience in a vibrant venue.
- Company: Exciting venue at Canary Wharf, known for its lively atmosphere and top-notch service.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Perfect for those who thrive in fast-paced settings and love engaging with people.
- Why this job: Join a fun environment where your leadership can shine and make a real difference.
- Qualifications: 3-5 years in hospitality with strong leadership and customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
- Job Title
- Duty Manager
- Department
- Venue Operations
- Location
- Canary Wharf
- Role Description
Working within the Venue Operations team, you are responsible for ensuring the delivery of a high-class guest experience across the venue.
You will oversee the day-to-day operation of the bar, restaurant and Putters attraction during your shift, ensuring exceptional service standards, operational efficiency, team performance and compliance with company procedures throughout the venue.
Essential Duties and Responsibilities
- Leading all operational teams on shift, ensuring service standards are maintained across the bar, restaurant and Putters attraction.
- Managing guest flow and staffing levels throughout the venue.
- Acting as the senior manager on duty and primary escalation point for operational and guest-related issues.
- Managing customer complaints and service recovery.
- Supporting the safe and compliant operation of the venue.
- Delivering shift briefings and team communications.
- Completing opening and closing procedures across all operational departments.
- Deputising for the Restaurant and Bar Manager when required.
- Managing staffing levels, breaks and team deployment throughout the venue.
- Escalating operational issues to the Restaurant and Bar Manager where appropriate.
- Supporting the delivery of corporate events, private hires and group bookings.
- Monitoring standards of cleanliness, presentation and health & safety across all operational areas.
Skills
- Technical
- Competence in more than one of the following technical/job specific skills:
- 3-5 years of hospitality, leisure or competitive socialising experience.
- 2 years of supervisory or management experience.
- Experience leading multiple operational teams simultaneously.
- Experience working in high-volume guest-facing environments.
- Experience managing customer complaints and service recovery.
- Experience with opening and closing procedures.
- Competent use of POS systems and operational reporting processes.
- Personal
- Flexibility to work regular evenings and weekends.
- Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
- Engaging and pleasant persona to extend the customer experience.
- Strong leadership qualities.
- A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
- Ability to think on your feet and adapt to the exciting changes of a growing company.
- Proactively making suggestions for improving the way we work and the service we offer.
- Ability to prioritise and make effective decisions in a fast-paced operational environment.
- Excellent verbal and written English is required for this role.
Education and Experience
- Personal License preferred.
- #J-18808-Ljbffr
Experience Manager employer: Putters – Canary Wharf
Putters – Canary Wharf is an attractive employer due to its commitment to providing a high-class guest experience and a supportive work environment. Employees benefit from flexible working hours and opportunities for professional development. The company fosters a team-oriented culture that encourages growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Putters – Canary Wharf. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Putters – Canary Wharf
Don't be shy about reaching out to Putters – Canary Wharf directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Experience Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Putters – Canary Wharf and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Putters – Canary Wharf
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
