JobTitle: Putters Host
Department: Attractions
Location: Putters CanaryWharf
Working within the Attractions team, you areresponsible for delivering an exceptional guest experience throughout thePutters attraction. You will welcome guests, check bookings, host games,provide food and beverage ordering support and bring the experience to life,ensuring every guest enjoys an engaging and memorable journey.
Essential Duties and Responsibilities
- Providing an energetic and enthusiasticperformance of 'Host' for every guest, including groups and party bookings.
- Welcoming guests and checking bookings uponarrival.
- Delivering pre-game briefings and explainingcourse rules and gameplay.
- Learning and familiarising yourself with allcourses, including technical setup and troubleshooting.
- Conducting regular check-backs with gueststhroughout their Putters journey to ensure an exceptional experience.
- Taking food and beverage orders and promotingvenue offerings where appropriate.
- Working closely with the Bar Team and TableService Team to ensure food and drinks are delivered correctly and on time.
- Maintaining a clean and presentable attractionarea at all times.
- Assisting in setting up the venue beforeopening.
- Supporting group bookings, private hires andcorporate events.
- Assisting wider venue operations during busyperiods where required.
Other Duties and Responsibilities
- Ensure all training is completed in a timelymanner.
- Proactively contribute to and suggest ways ofimproving company processes and procedures.
- Assisting in the onboarding of newer members ofthe team.
Skills
Technical
- Competencein more than one of the following technical/job specific skills
- 1 year of customer service experience.
- Experience in a presenting, hosting orperforming role.
- Experience working in a competitivesocialising, leisure, entertainment or games venue.
- Experience working in high-volume guest-facingenvironments.
- Experience working in large teams as well asindependently.
- Experience delivering exceptional guestexperiences.
- Experience using POS systems and takingcustomer orders.
- Understanding of guest journey management andcustomer engagement.
Personal
- Competence in all of the following personalskills is required for this role:
- Confident and enthusiastic manner.
- Flexibility to work regular evenings andweekends.
- Positive, 'Can do' attitude, picking up anyadditional responsibilities to help the wider team.
- Engaging and pleasant personality to extend thecustomer experience.
- A keen eye for detail, never compromising onstandards and keen to deliver an amazing service.
- Ability to think on your feet and adapt to thechanges of a growing company.
- Ability to confidently engage with guests andcreate memorable experiences.
- Ability to work effectively across multipledepartments within a fast-paced venue.
- Excellent verbal and written English isrequired for this role.
Attractions Host employer: Putters – Canary Wharf
Putters – Canary Wharf is an attractive employer due to its commitment to providing a high-class guest experience and a supportive work environment. Employees benefit from flexible working hours and opportunities for professional development. The company fosters a team-oriented culture that encourages growth and collaboration.
