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For Companies At a Glance
- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about animal care.
- Benefits: Enjoy competitive pay, generous leave, and staff discounts on veterinary services.
- Why this job: Make a difference in pets' lives while developing your career in a supportive team.
- Qualifications: Previous receptionist experience is essential; veterinary knowledge is a bonus.
- Other info: Clear career progression pathway with training opportunities available.
The predicted salary is between 20000 - 24000 £ per year.
Overview
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Putlands Veterinary Surgery.
Location: Paddock Wood
Contract: Permanent
Hours: 15 – 20 hours per week, additional hours can be considered
Shift Pattern: 2 – 3 days per week / Monday – Friday / Hours can be discussed at interview
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it\\\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we\\\’re looking for
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Right to work and sponsorship note: Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
Commitment to inclusion: CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
How to apply
To apply for this position please click the \\u0027Apply Now\\u0027 button below.
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Veterinary Receptionist employer: Putlands (Maidstone)
Contact Detail:
Putlands (Maidstone) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, check out Putlands Veterinary Surgery's website and social media. Familiarising yourself with their services and values will help you connect better during your chat.
✨Tip Number 2
Show your passion for animals! When you’re talking to the team, share your experiences with pets or any relevant volunteer work. It’ll show that you genuinely care about making pets a priority, just like they do.
✨Tip Number 3
Practice your communication skills! As a Veterinary Receptionist, you'll need to be an excellent communicator. Try role-playing common scenarios with friends or family to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, it shows you’re keen on joining the CVS family. Don’t miss out!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for pets shine through! Mention any relevant experiences you have with animals, whether it's personal or professional. We want to see that you're as enthusiastic about making pets a priority as we are!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any customer service skills that align with what we're looking for. A little effort goes a long way in showing us you're the right fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can find all the details you need about the position there!
How to prepare for a job interview at Putlands (Maidstone)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, and general care will show your passion for animals and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or made clients feel welcome, as this role is all about creating a warm atmosphere for pet owners.
✨Practice Empathy and Resilience
Since the job can involve emotional situations, be ready to discuss how you cope with stress and support others. Share stories that highlight your ability to remain calm and compassionate in tough times.
✨Familiarise Yourself with the Practice
Take some time to research Putlands Veterinary Surgery and CVS Group. Knowing their values and services will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
