At a Glance
- Tasks: Provide expert support for Kamailio and PJSIP, ensuring smooth operations and troubleshooting.
- Company: Join a forward-thinking tech company with a hybrid work culture.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with long-term contract potential and a collaborative team environment.
- Why this job: Be at the forefront of tech support, solving real-world problems and enhancing communication systems.
- Qualifications: Experience in SIP routing and PJSIP support is essential.
The predicted salary is between 40000 - 50000 £ per year.
Type of work: Long term Contractual Position
Mode of work: Hybrid work mode (3 days in a week from Office)
Job Description
- Required Support Scope
- Kamailio and PJSIP
- Contractual software support obligations including:
- Consultancy support and SME review
- Incident support and RCA support
- Patching and bugfix support
- Vulnerability remediation support
- Upgrade and version lifecycle support
- Monitoring and operational best practice guidance
- Performance and resilience guidance
- Governance participation
- Documentation and knowledge transfer
- Exit and transition support
Kamailio Specific Requirements
- SIP routing logic and routing behaviour analysis
- Dispatcher and failover guidance
- Load balancing and resiliency patterns
- SIP header handling and protocol behaviour analysis
- Troubleshooting routing failures, loop scenarios, failover behaviour and interoperability issues
- Configuration review for high availability and multinode deployment
- Best practice guidance for reload config refresh behaviour
- Analysis of configuration change impacts across clustered nodes
- Integration support with upstream and downstream SIP platforms
- Customer specific routing, proxying and operational runbook review
PJSIP Specific Requirements
- SIP stack behaviour and interoperability analysis
- SIPREC-related integration support where PJSIP is part of the voice transcription chain
- Media session establishment troubleshooting where relevant to the supported component
- Troubleshooting signalling session stability and protocol-level behaviour
- Upgrade and dependency compatibility guidance
- Defect analysis support in customer integrations using PJSIP libraries/services
- Tuning and operational guidance relevant to the PJSIP based transcription connector
Application Support Engineer in Sheffield employer: PURVIEW
As an Application Support Engineer with us, you'll thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and provide a supportive culture that values your expertise in Kamailio and PJSIP. Join us to be part of a team that not only tackles complex challenges but also celebrates your contributions in a vibrant and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Sheffield
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work with SIP and PJSIP. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Kamailio and PJSIP. We recommend creating a cheat sheet of common issues and solutions to show off your expertise when it counts.
✨Tip Number 3
Don’t just wait for job postings; actively reach out to companies you admire. Let them know you’re interested in supporting their SIP routing and troubleshooting needs. You never know what might come from a simple email!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing passionate candidates who are eager to dive into the world of application support.
We think you need these skills to ace Application Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Kamailio and PJSIP. We want to see how your skills match the specific requirements listed in the job description, so don’t hold back on showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Engineer role. We love seeing enthusiasm and a clear understanding of the responsibilities involved.
Showcase Problem-Solving Skills:Since the role involves troubleshooting and support, make sure to include examples of how you've tackled similar challenges in the past. We’re looking for candidates who can think on their feet and provide effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at PURVIEW
✨Know Your Stuff
Make sure you brush up on Kamailio and PJSIP before the interview. Understand SIP routing logic, troubleshooting techniques, and how to handle configuration reviews. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific incidents you've handled in the past, especially those involving routing failures or interoperability issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Ask Smart Questions
Come prepared with questions about the company's approach to incident support and operational best practices. This not only shows your interest but also gives you insight into their processes and culture, which is crucial for a long-term contractual position.
✨Demonstrate Team Spirit
Since this role involves governance participation and knowledge transfer, be ready to talk about your experience working in teams. Highlight any collaborative projects you've been part of and how you contributed to the team's success.
