At a Glance
- Tasks: Lead SAP Callidus support, ensuring smooth operations and incident management.
- Company: Dynamic tech company in Reading, offering hybrid work opportunities.
- Benefits: Competitive pay, flexible working, and a chance to grow your skills.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Be the go-to expert for SAP Commissions and drive impactful changes.
- Qualifications: 8-12 years of experience in SAP Commissions with strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
Role: SAP Callidus (SAP Commissions) Support Lead
Location: Reading, UK - Hybrid
Job Type: Contract - Inside IR35
Note: No Sponsorship
Experience: 8–12 Years (with at least 5+ years in SAP Commissions/Callidus and 2+ years leading L2/L3 support teams)
Job Description: Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations—including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readiness—while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform.
Key Responsibilities:
- Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs.
- Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications.
- Change & Release Management: Plan and execute configuration changes, patches, and releases; maintain regression test suites and UAT coordination; obtain CAB approvals.
- Application Configuration: Maintain plans, rules, rate tables, calendars, roles/partitions, and position/payee hierarchies; ensure version control and documentation.
- Data & Integration Operations: Own EIM loads, validations, and reconciliations; monitor pipelines/schedulers; coordinate fixes across CRM/ERP/iPaaS teams.
- Payout Accuracy & Period Close: Run/monitor calculations, validate results with Finance/Sales Ops, manage disputes/adjustments, and sign-off for payroll integration.
- Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations.
- Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks.
- Security & Compliance: Enforce access controls, segregation of duties, and audit evidence; support internal/external audits with complete documentation.
- Stakeholder & Vendor Management: Coordinate with SAP Support and implementation partners; manage priorities, escalations, and communications with business sponsors.
- Team Leadership & KT: Coach support analysts, plan shifts/on-call rotations, and maintain a robust knowledge base for faster resolution.
- Continuous Improvement: Identify automation opportunities, enhance monitoring/alerting, and drive post-incident reviews for sustained reliability.
Must Have Skills:
- Hands‑on expertise in SAP Commissions (Callidus) configuration: crediting, compensation rules, plans, rate tables, calendars, positions/payees, and security (roles/partitions).
- Strong L2/L3 production support experience: incident triage, root‑cause analysis (RCA), defect resolution, workarounds, and communication management.
- Data operations proficiency: EIM templates, data validations, reconciliation, pipeline/job scheduler monitoring, and performance tuning.
- Integration knowledge with CRM/ERP and ETL/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs.
- Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing.
- Stakeholder management and communication: working with Sales Operations, Finance, HR, and cross‑functional IT teams; creating status reports and runbooks.
- Analytical skills with SQL/Excel for data analysis, variance checks, payout reconciliations, and audit evidence preparation.
- Team leadership: mentoring L1/L2 analysts, workload prioritization, shift/on‑call planning, and knowledge base development.
SAP Support Specialist employer: PURVIEW
As an SAP Support Specialist at our Reading location, you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous training and mentorship, ensuring you have the tools to excel in your role while contributing to a culture of excellence and accountability. Join us to be part of a team that values your expertise and offers unique opportunities for professional development in a business-critical setting.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, especially those who work with Callidus or in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your SAP Commissions knowledge. Be ready to discuss your hands-on experience with configuration and incident management. We want to see you shine, so practice articulating your past successes!
✨Tip Number 3
Showcase your leadership skills! If you've led support teams before, share specific examples of how you improved processes or resolved issues. This is your chance to demonstrate your ability to manage and mentor others effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace SAP Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SAP Support Specialist role. Highlight your experience with SAP Commissions and any leadership roles you've had in support teams. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to incident management, data operations, and team leadership. Let us know why you’re excited about joining StudySmarter!
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise! Make sure to mention your hands-on experience with SAP Commissions, data validations, and integration knowledge. We love seeing candidates who can demonstrate their technical prowess.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at PURVIEW
✨Know Your SAP Commissions Inside Out
Make sure you brush up on your knowledge of SAP Callidus and its configuration. Be ready to discuss crediting, compensation rules, and data operations in detail. The more familiar you are with the specifics, the better you'll impress the interviewers.
✨Showcase Your Leadership Skills
Since this role involves leading support teams, be prepared to share examples of how you've successfully managed teams in the past. Highlight your experience with incident management and how you've driven improvements in service operations.
✨Prepare for Technical Questions
Expect questions about incident triage, root-cause analysis, and data validation processes. Brush up on your technical skills, especially around SQL and Excel, as these will likely come up during the interview.
✨Demonstrate Stakeholder Management Experience
This role requires collaboration with various teams like Sales Ops and Finance. Be ready to discuss how you've effectively communicated and managed relationships with stakeholders in previous roles, showcasing your ability to coordinate across departments.
