Customer Account Executive in Witham

This is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genuine relationships, take pride in the detail, and be the kind of person your customers know they can rely on. If you come from a manufacturing or product-based background and customer service is at the core of everything you do, we would love to hear from you.

The Role

As a Customer Account Executive, you will take full ownership of a portfolio of clients, seeing each order through from placement to delivery and providing attentive after-care every step of the way. You will be the person your clients turn to - trusted, responsive, and always one step ahead.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of clients, building trusted, long-term relationships
• Process customer orders accurately and efficiently, keeping clients informed and updated throughout
• Manage the full order-to-delivery cycle, proactively resolving any issues before they reach the customer
• Provide outstanding after-sales support - handling queries, concerns, and follow-ups with care and professionalism
• Liaise closely with logistics, production, and operations teams to ensure client expectations are always met
• Handle customer feedback constructively, acting as the client's voice internally to drive service improvements
• Maintain accurate records within the CRM system, ensuring all account activity and correspondence is up to date
• Prepare quotes, reports, and client-facing documentation as required
• Support the wider team with account administration and any ad hoc tasks

What We're Looking For

The ideal Customer Account Executive will be someone for whom exceptional customer service is not just a skill - it's a core value. You will bring hands-on experience from a manufacturing or product-based environment, and a genuine passion for getting things right for the people you work with.

• Previous experience as an Account Manager, Customer Service, Logistics or Sales Support role within a manufacturing, production, or product distribution environment
• Confident managing the full lifecycle of a customer order - from processing through to delivery and aftercare
• Exceptional customer service skills: warm, professional, patient, and solutions-focused at all times
• A natural relationship-builder who takes genuine pride in being reliable and responsive for their clients
• Able to juggle multiple accounts and priorities simultaneously, staying calm and organised under pressure
• Hands-on and adaptable - happy to roll up your sleeves and get into the detail when needed
• Strong communicator, both written and verbal, with a high level of accuracy and attention to detail
• Proven experience in complaint resolution - able to handle difficult situations with empathy, professionalism, and a clear focus on finding the right outcome for the customer
• Hands-on experience working with sales order processing (SOP) systems, with the ability to pick up new platforms quickly
• Comfortable working with CRM systems, order management tools, and Microsoft Office

What's On Offer

This is a wonderful opportunity for an experienced customer service professional with strong account management skills. As a Customer Account Manager, you will join a business that genuinely values the relationships it builds - with its clients and its people. The package includes:

• Salary £34,000 +performance based bonus.
• Pension scheme
• A supportive, close-knit team environment
• A role where your contribution is visible and your clients genuinely value what you do
• Based in Witham, Essex - commutable from Chelmsford, Colchester, Braintree, and surrounding areas