At a Glance
- Tasks: Manage customer orders from start to finish and ensure a seamless experience.
- Company: Independent family business with a strong focus on customer service.
- Benefits: Competitive salary, performance bonuses, generous holiday, and pension contributions.
- Other info: Office-based role in Witham, Essex with great career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Proven customer service experience and strong communication skills.
The predicted salary is between 28000 - 35000 € per year.
Are you a customer service executive with hands-on experience managing orders from receipt through to delivery? Do you thrive in a fast-paced environment where great communication and attention to detail are everything? Do you have experience working in manufacturing or distribution? If so, this could be an excellent next step.
As Customer Services Executive you will act as the primary point of contact for your customers, taking full ownership of their orders and ensuring a seamless experience throughout.
Key responsibilities include:- Receive, process and manage UK and international customer orders end-to-end
- Track orders from receipt through to delivery, providing proactive updates at every stage
- Act as the main customer contact – managing queries, complaints and requests through to resolution
- Coordinate shipments and arrange collections, liaising with hauliers and customers to ensure smooth delivery
- Liaise with Manufacturing Planning to align customer orders with production schedules
- Prepare and process all UK, export and import documentation accurately
- Ensure compliance with HMRC regulations relating to the movement of excise goods
- Maintain accurate customer records and order data across multiple systems and platforms
- Build strong cross-functional relationships with production, planning, accounts and commercial teams
- Support the Commercial team and contribute to continuous improvement of customer service processes
- Proven customer service experience with direct responsibility for order processing and order management
- End-to-end order management experience: receipt, processing, tracking, delivery coordination and issue resolution
- Experience handling customer complaints and delivery issues through to resolution
- Confident liaising across internal departments – including manufacturing or production planning – to fulfil orders
- Strong communication skills, both written and verbal, with the ability to manage customer expectations proactively
- High attention to detail and experience working with order processing or data entry systems
- Ability to multitask and prioritise across a varied and fast-paced workload
- Experience within a manufacturing
- Export, import or customs documentation experience
- Knowledge of HMRC excise goods regulations
- Minimum 3 years’ experience in a similar role
- £28,000 – £35,000 depending on experience
- Performance bonus scheme (up to 5% of salary)
- Generous pension contribution
- Life insurance (death in service)
- 24 days holiday plus bank holidays
- Investors in People accredited, independent family business
- Fully office-based, Monday to Friday – Witham, Essex
- Must be based within a reasonable commute to Witham
- Must have full right to work in the UK
Customer Service Executive in Witham employer: Pursuit Recruitment Ltd
As a Customer Service Executive at our Investors in People accredited, independent family business in Witham, Essex, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. We offer competitive salaries, performance bonuses, and generous holiday allowances, ensuring that our team members feel valued and motivated while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Witham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations, like managing complaints or coordinating deliveries. This will show potential employers that you’re ready to take ownership of their orders right from the get-go.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’d be a great fit for the team.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you to join our team. Applying directly through our site can give you an edge, as we love seeing candidates who are proactive!
We think you need these skills to ace Customer Service Executive in Witham
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your hands-on experience in customer service and order management. We want to see how you've tackled challenges in the past, especially in fast-paced environments like manufacturing or distribution.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us your communication skills right from the start.
Tailor Your Application:Don’t just send a generic application! Tailor it to our job description by mentioning specific responsibilities and skills we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Pursuit Recruitment Ltd
✨Know Your Orders Inside Out
Make sure you understand the entire order management process from receipt to delivery. Be ready to discuss your hands-on experience with managing orders and how you've tackled any challenges along the way.
✨Show Off Your Communication Skills
Since this role requires strong communication, prepare examples of how you've effectively managed customer queries and complaints. Think about times when you had to liaise with different departments to resolve issues and keep customers informed.
✨Attention to Detail is Key
Highlight your ability to maintain accurate records and manage data across multiple systems. Bring up specific instances where your attention to detail made a difference in the order processing or customer service experience.
✨Be Ready for Fast-Paced Scenarios
Prepare to discuss how you handle multitasking and prioritising in a busy environment. Think of examples that showcase your ability to stay organised and efficient while managing various customer orders and requests.
