At a Glance
- Tasks: Manage customer orders from start to finish, ensuring a smooth delivery experience.
- Company: Join a family-run business with a strong commitment to employee development.
- Benefits: Competitive salary, performance bonuses, generous holiday, and pension contributions.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Proven customer service experience and strong communication skills required.
The predicted salary is between 28000 - 35000 € per year.
Are you a customer service executive with hands-on experience managing orders from receipt through to delivery? Do you thrive in a fast-paced environment where great communication and attention to detail are everything? Do you have experience working in manufacturing or distribution? If so, this could be an excellent next step.
As Customer Services Executive you will act as the primary point of contact for your customers, taking full ownership of their orders and ensuring a seamless experience throughout.
Key responsibilities include:- Receive, process and manage UK and international customer orders end-to-end
- Track orders from receipt through to delivery, providing proactive updates at every stage
- Act as the main customer contact – managing queries, complaints and requests through to resolution
- Coordinate shipments and arrange collections, liaising with hauliers and customers to ensure smooth delivery
- Liaise with Manufacturing Planning to align customer orders with production schedules
- Prepare and process all UK, export and import documentation accurately
- Ensure compliance with HMRC regulations relating to the movement of excise goods
- Maintain accurate customer records and order data across multiple systems and platforms
- Build strong cross-functional relationships with production, planning, accounts and commercial teams
- Support the Commercial team and contribute to continuous improvement of customer service processes
- Proven customer service experience with direct responsibility for order processing and order management
- End-to-end order management experience: receipt, processing, tracking, delivery coordination and issue resolution
- Experience handling customer complaints and delivery issues through to resolution
- Confident liaising across internal departments – including manufacturing or production planning – to fulfil orders
- Strong communication skills, both written and verbal, with the ability to manage customer expectations proactively
- High attention to detail and experience working with order processing or data entry systems
- Ability to multitask and prioritise across a varied and fast-paced workload
- Experience within a manufacturing
- Export, import or customs documentation experience
- Knowledge of HMRC excise goods regulations
- Minimum 3 years’ experience in a similar role
- £28,000 – £35,000 depending on experience
- Performance bonus scheme (up to 5% of salary)
- Generous pension contribution
- Life insurance (death in service)
- 24 days holiday plus bank holidays
- Investors in People accredited, independent family business
- Fully office-based, Monday to Friday – Witham, Essex
- Must be based within a reasonable commute to Witham
- Must have full right to work in the UK
Customer Service Executive in Essex employer: Pursuit Recruitment Ltd
As a Customer Service Executive at our Investors in People accredited, independent family business in Witham, Essex, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. We offer competitive salaries, performance bonuses, and generous benefits including a strong pension contribution and life insurance, all while fostering a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable talking about your experience and how it relates to the role of Customer Service Executive.
✨Tip Number 3
Show off your skills! Prepare examples of how you've successfully managed orders and resolved customer issues in the past. Be ready to share these stories during your interview to demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Executive in Essex
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your hands-on experience in managing orders from start to finish. We want to see how you've tackled customer service challenges and what you've learned along the way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, especially around communication and attention to detail – these are key for us!
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the specific requirements of the Customer Service Executive role. Show us how your background aligns with our needs, especially in manufacturing or distribution.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Pursuit Recruitment Ltd
✨Know Your Order Management Inside Out
Make sure you can talk confidently about your experience with order processing and management. Be ready to share specific examples of how you've handled orders from receipt to delivery, including any challenges you faced and how you resolved them.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. Think of scenarios where you successfully managed customer queries or complaints, and be prepared to discuss how you kept customers informed throughout the process.
✨Demonstrate Attention to Detail
Prepare to highlight your attention to detail by discussing how you ensure accuracy in order processing and documentation. You might want to mention any systems or tools you’ve used to maintain accurate records and how you handle data entry tasks.
✨Familiarise Yourself with Compliance Regulations
Brush up on HMRC regulations related to excise goods and any relevant export/import documentation. Being knowledgeable about these areas will show that you’re serious about compliance and can navigate the complexities of the role.
