At a Glance
- Tasks: Lead a customer service team to deliver exceptional service and drive operational excellence.
- Company: Join a well-established business with a focus on growth and development.
- Benefits: Enjoy a performance bonus, generous pension, life insurance, and 24 days annual leave.
- Other info: Great opportunities for career development in a supportive environment.
- Why this job: Make a real impact in a hands-on leadership role while enhancing customer satisfaction.
- Qualifications: Proven leadership experience in customer service and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Are you looking for a new challenge to further your customer service career? We are recruiting on behalf of a well-established and successful business for an experienced Logistics Supervisor to join their team in Witham. This is a pivotal leadership role, responsible for managing and developing an experienced customer service team while ensuring the highest standards of service are delivered to both UK and international customers.
Working collaboratively with Sales, Operations, Planning, Finance and Logistics, you will play a key role in driving operational excellence, enhancing customer satisfaction and supporting the continued growth of the business. This position would suit a customer service professional with proven leadership experience, a passion for continuous improvement, and the ability to build strong relationships across multiple functions.
Please note: Due to the location of the site, applicants must hold a full UK driving licence and have access to their own vehicle, as public transport links are limited.
The Role
Reporting to the Customer Service Manager, you will lead an experienced team of customer service professionals while managing a portfolio of UK and international customer accounts. You'll work closely with Sales, Operations, Planning, Finance, Logistics and external partners to ensure orders are delivered efficiently and customers receive an outstanding service. This is a hands-on leadership role where you'll also identify opportunities to improve processes, increase efficiency and support the continued growth of the business.
Key Responsibilities
- Lead, coach and develop the Customer Service team to deliver exceptional customer service.
- Provide day-to-day guidance, support and performance management.
- Manage a portfolio of UK and international customer orders from receipt through to delivery.
- Build strong working relationships with customers, internal departments and external logistics partners.
- Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
- Review and improve team processes and workflows.
- Ensure compliance with export, customs and international trade requirements.
- Support business continuity by providing cover across customer support functions where required.
Person Specification
- Previous experience leading and developing a customer service team.
- Strong B2B customer service experience.
- A proven track record of driving continuous improvement.
- Experience working cross-functionally with Sales, Operations, Logistics and Supply Chain teams.
- Excellent planning, organisational and problem-solving skills.
- The ability to remain calm under pressure and manage multiple priorities.
- Strong communication and relationship-building skills.
- A full UK driving licence and access to your own vehicle.
Desirable
- Experience managing international customers.
- Knowledge of export processes, customs regulations and international shipping documentation.
Benefits
- Independent established business.
- Performance bonus scheme.
- Generous pension contribution.
- Life insurance.
- 24 days annual leave plus bank holidays.
- Genuine opportunities for career development and progression.
If you are an experienced customer service professional looking to take the next step in your career within a supportive and forward-thinking organisation, we would be delighted to hear from you.
Logistics Supervisor in Witham employer: Pursuit Executive Recruitment Ltd
Join a leading FMCG food manufacturing company that prioritises a strong quality and food safety culture while championing environmental sustainability. As a Health and Safety Manager, you will benefit from a supportive work environment that offers extensive employee growth opportunities, including professional development and training, alongside a competitive benefits package featuring generous holidays, a car allowance, and health and wellbeing support. With a focus on teamwork and recognition, this role provides a meaningful opportunity to make a significant impact in a dynamic industry.
Contact Details:
Pursuit Executive Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Supervisor in Witham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Pursuit Executive Recruitment Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Pursuit Executive Recruitment Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Pursuit Executive Recruitment Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Supervisor in Witham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Pursuit Executive Recruitment Ltd:This is your chance to really connect with the team at Pursuit Executive Recruitment Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Pursuit Executive Recruitment Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Pursuit Executive Recruitment Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Pursuit Executive Recruitment Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Pursuit Executive Recruitment Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
