At a Glance
- Tasks: Manage international customer orders and ensure smooth delivery processes.
- Company: Established business with a collaborative and dynamic team culture.
- Benefits: 24 days holiday, performance bonus, generous pension, and life insurance.
- Other info: Opportunity for career growth and contribution to sustainability goals.
- Why this job: Make a real impact in international trade while building valuable relationships.
- Qualifications: Experience in customer service and understanding of export operations.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional with a passion for international trade and export operations? We are working with a well-established business to recruit an International Customer Service Executive to join their busy and collaborative team. This is a varied and rewarding role offering real ownership of a portfolio of global and UK accounts.
The Role
Reporting to the Customer Service Manager, you will serve as the primary contact for a portfolio of international and UK customers, managing orders end-to-end from processing through to final delivery. You will be responsible for coordinating international documentation, ensuring regulatory compliance, and supporting Sales Managers - all while delivering an exceptional level of service.
Key Responsibilities - Customer Service Executive
- Manage a portfolio of international customer orders, acting as the primary contact from order processing through to end delivery, including the preparation of international documentation such as Customs & Excise paperwork.
- Ensure full regulatory compliance across export activity and the effective global movement of goods to meet internal and external customer requirements.
- Manage UK customer orders, liaising with internal teams including Operations and external haulage and logistics partners to ensure on-time, accurate delivery.
- Provide administrative and operational support to the Sales Managers as required.
- Build and maintain effective third-party and cross-departmental relationships.
- Identify and communicate opportunities to improve customer service and operational efficiency.
- Provide cover for similar administrative functions across the business as required.
- Actively support and contribute to the company's sustainability and ethical trading goals.
About You - Customer Service Executive
- Proven experience in customer service within an export, international trade, or logistics environment.
- Solid understanding of customs declarations and international trade documentation.
- IATA certification is advantageous but not essential.
- Strong IT and administrative skills with a high level of accuracy and attention to detail.
- Excellent interpersonal and communication skills with the ability to remain calm under pressure.
- A collaborative, team-oriented approach with a genuine enjoyment of building relationships.
- Able to manage multiple priorities effectively in a fast-paced environment.
Benefits
- 24 Days holiday + Bank holidays
- Performance Bonus
- Generous Pension contribution
- Life Insurance (Death in-service)
- Employee Assistance programme
- 1-day additional holiday after 5 years
If you have experience in customer service, export operations, or trade compliance and are looking for a dynamic role where you can make a real impact, please apply with your CV in the first instance.
Customer Service Executive in Witham employer: Pursuit Executive Recruitment Ltd
Join a well-established business that values its employees and fosters a collaborative work culture, where your contributions as an International Customer Service Executive will be recognised and rewarded. With a focus on employee growth, you will benefit from comprehensive training, generous holiday allowances, and a performance bonus, all while working in a dynamic environment that supports sustainability and ethical trading goals. This role not only offers the chance to manage a diverse portfolio of international accounts but also provides a pathway for meaningful career development in the exciting field of international trade.
Contact Details:
Pursuit Executive Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Witham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think of examples from your experience that align with their goals. This will show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Customer Service Executive, you'll need to convey information clearly and effectively. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team and ready to take on the challenge of managing international customer orders.
We think you need these skills to ace Customer Service Executive in Witham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience in customer service, especially in export and international trade. Highlight any relevant skills or achievements that align with the role, like managing orders or handling customs documentation.
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, emphasise your interpersonal skills. Use examples from your past roles where you successfully built relationships or resolved issues to demonstrate your ability to communicate effectively.
Be Detail-Oriented:Attention to detail is key in this position, especially when dealing with international documentation. Mention specific instances where your accuracy made a difference, whether in processing orders or ensuring compliance with regulations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Pursuit Executive Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of international trade and export operations. Familiarise yourself with customs declarations and the documentation involved. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills, especially in managing orders and coordinating with various teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Team Spirit
Since this role involves collaboration with Sales Managers and other departments, be ready to discuss how you've successfully worked in a team before. Share instances where you built relationships and improved service delivery through teamwork.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions prepared about the company's sustainability goals or how they measure customer satisfaction. This shows your enthusiasm for the role and your forward-thinking mindset.
