At a Glance
- Tasks: Manage customer accounts and ensure seamless order processing and logistics coordination.
- Company: Join a stable, family-run business with a supportive team culture.
- Benefits: Competitive salary, performance bonuses, generous holiday, and pension contributions.
- Other info: Full UK driving licence needed; great long-term career development opportunities.
- Why this job: Make a real impact in customer service and logistics while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
Hours: Full Time | Monday to Friday | 8:30am - 5:00pm
Please note: Due to the location of the site, applicants must hold a full UK driving licence and have access to their own vehicle.
Enjoy building customer relationships and keeping things running like clockwork? This varied role combines customer service, order processing and logistics coordination within a supportive and growing business.
Working with both UK and international customers, you will manage orders from receipt through to delivery, ensuring a seamless customer experience while supporting the smooth movement of goods across the supply chain.
Key Responsibilities- Manage customer accounts across UK and international markets
- Process and track customer orders from receipt through to delivery
- Coordinate logistics and liaise with customers, hauliers and internal teams
- Prepare export, import and delivery documentation
- Handle customer enquiries, updates and issue resolution
- Support sales and commercial teams with customer information
- Maintain accurate records across multiple systems
- Ensure compliance and documentation accuracy
- Previous experience in customer service, customer support or order processing
- Strong administrative and IT skills
- Excellent communication skills
- High attention to detail and accuracy
- Ability to prioritise and manage multiple tasks effectively
- Experience working within a manufacturing environment
- Confident using multiple systems and software platforms
- Full UK driving licence and access to your own vehicle due to the location of the site
- Import/export experience
- Customs or shipping documentation knowledge
- Understanding of HMRC regulations
- Experience supporting logistics or supply chain operations
- Salary up to £33,500 DOE
- Performance bonus scheme
- Generous pension contribution
- Life insurance
- 24 days holiday plus bank holidays
- Join a stable and growing family-run business
- Supportive and collaborative team environment
- Long-term career development opportunities
If you have experience in customer service, logistics, order processing, customer support or supply chain administration, and you’re looking for a varied role where you can make a real impact, we’d love to hear from you.
Customer Service Coordinator in Witham employer: Pursuit Executive Recruitment Ltd
Join a stable and growing family-run business that values its employees and fosters a supportive and collaborative team environment. As a Customer Service Coordinator, you'll enjoy a competitive salary, performance bonuses, and generous benefits including a pension contribution and ample holiday time, all while having the opportunity for long-term career development. This role not only allows you to build meaningful customer relationships but also positions you within a dynamic logistics framework, making it an excellent place for those seeking rewarding employment.
Contact Details:
Pursuit Executive Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Witham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pursuit Executive Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pursuit Executive Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Witham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pursuit Executive Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Pursuit Executive Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pursuit Executive Recruitment Ltd!
How to prepare for a job interview at Pursuit Executive Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
