At a Glance
- Tasks: Manage client accounts, ensuring orders are processed smoothly and providing top-notch aftercare.
- Company: A people-first company that values strong client relationships and teamwork.
- Benefits: Competitive salary, performance bonuses, pension scheme, and a supportive team environment.
- Other info: Based in Witham, Essex, with great transport links from nearby towns.
- Why this job: Join a close-knit team where your contributions are valued and make a real impact.
- Qualifications: Experience in customer service or account management, with a passion for helping clients.
This is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genuine relationships, take pride in the detail, and be the kind of person your customers know they can rely on. If you come from a manufacturing or product-based background and customer service is at the core of everything you do, we would love to hear from you.
The Role
As an Account Manager, you will take full ownership of a portfolio of clients, seeing each order through from placement to delivery and providing attentive aftercare every step of the way. You will be the person your clients turn to - trusted, responsive, and always one step ahead.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of clients, building trusted, long-term relationships.
- Process customer orders accurately and efficiently, keeping clients informed and updated throughout.
- Manage the full order-to-delivery cycle, proactively resolving any issues before they reach the customer.
- Provide outstanding after-sales support - handling queries, concerns, and follow-ups with care and professionalism.
- Liaise closely with logistics, production, and operations teams to ensure client expectations are always met.
- Handle customer feedback constructively, acting as the client's voice internally to drive service improvements.
- Maintain accurate records within the CRM system, ensuring all account activity and correspondence is up to date.
- Prepare quotes, reports, and client-facing documentation as required.
- Support the wider team with account administration and any ad hoc tasks.
What We're Looking For
The ideal Account Manager will be someone for whom exceptional customer service is not just a skill - it's a core value. You will bring hands-on experience from a manufacturing or product-based environment, and a genuine passion for getting things right for the people you work with.
- Previous experience in an Account Manager, Customer Service, or Sales Support role within a manufacturing, production, or product distribution environment.
- Confident managing the full lifecycle of a customer order - from processing through to delivery and aftercare.
- Exceptional customer service skills: warm, professional, patient, and solutions-focused at all times.
- A natural relationship-builder who takes genuine pride in being reliable and responsive for their clients.
- Able to juggle multiple accounts and priorities simultaneously, staying calm and organised under pressure.
- Hands-on and adaptable - happy to roll up your sleeves and get into the detail when needed.
- Strong communicator, both written and verbal, with a high level of accuracy and attention to detail.
- Proven experience in complaint resolution - able to handle difficult situations with empathy, professionalism, and a clear focus on finding the right outcome for the customer.
- Hands-on experience working with sales order processing (SOP) systems, with the ability to pick up new platforms quickly.
- Comfortable working with CRM systems, order management tools, and Microsoft Office.
What's On Offer
This is a wonderful opportunity for a customer-focused Account Manager to join a business that genuinely values the relationships it builds - with its clients and its people. The package includes:
- Salary of up to £35,000 - £34,000 + performance based bonus.
- Pension scheme.
- A supportive, close-knit team environment.
- A role where your contribution is visible and your clients genuinely value what you do.
- Based in Witham, Essex - commutable from Chelmsford, Colchester, Braintree, and surrounding areas.
Sound like you? Apply today and take the next step in your career as an Account Manager.
Customer Account Administrator in Witham employer: Pursuit Executive Recruitment Ltd
Join a leading FMCG food manufacturing company that prioritises a strong quality and food safety culture while championing environmental sustainability. As a Health and Safety Manager, you will benefit from a supportive work environment that offers extensive employee growth opportunities, including professional development and training, alongside a competitive benefits package featuring generous holidays, a car allowance, and health and wellbeing support. With a focus on teamwork and recognition, this role provides a meaningful opportunity to make a significant impact in a dynamic industry.
Contact Details:
Pursuit Executive Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Administrator in Witham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pursuit Executive Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pursuit Executive Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Administrator in Witham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pursuit Executive Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Pursuit Executive Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pursuit Executive Recruitment Ltd!
How to prepare for a job interview at Pursuit Executive Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
