At a Glance
- Tasks: Lead supported living services and empower adults with learning disabilities to live independently.
- Company: Join Ashdown Care, a family-run organisation with over 33 years of exceptional care experience.
- Benefits: Competitive salary, flexible shifts, funded training, and loyalty rewards.
- Other info: Be part of an inclusive team that celebrates every achievement and values your voice.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in care management and a passion for supporting individuals with complex needs.
The predicted salary is between 37314 - 37314 £ per year.
Service Manager (Supported Living) - South Tyneside
Salary: £37,314 (£36,114 base + up to £1,200 KPI bonus)
Contract: 37.5 hours per week, full time, permanent
Location: South Tyneside
Make a difference. Live the difference. At Ashdown Care, we believe work should be more than just a job - it should be a place where you feel valued, supported, and inspired every day. For over 33 years, we've been a proud, family-run organisation with a reputation for delivering exceptional care across the Northeast.
We currently support over 50 service users in ISL settings, are rated Good by CQC, and are on the brink of achieving Outstanding. We also consistently achieve 97%+ in council quality assurance audits. Our ambition doesn't stop there. In 2022, we opened our first children's home - rated Outstanding on its very first inspection (a rare achievement held by only 6% of providers). Since then, we've been named Team of the Year at the #LoveSouthTyneside Awards 2025 and are finalists for Specialist Care Provider of the Year at the National Care Awards 2025.
We know our greatest asset is you - the people who bring our values of passion, respect, commitment, and continuous learning to life. That's why we work hard to make Ashdown the best employer in the Northeast care sector.
Why You'll Love Working with Us:
- A Culture of Care - Be part of a supportive, motivated team with approachable managers who genuinely care.
- Recognition That Matters - From regular celebrations to our famous WOW-Wheel, we make sure your wins never go unnoticed.
- Work-Life Balance - Flexible shifts that understand family and life commitments.
- Real Career Growth - Funded training, ongoing professional development, and clear progression opportunities.
- Loyalty Rewards - From refer-a-friend bonuses to long-service recognition, your commitment is valued.
- Inclusive & Diverse - Every voice matters. Every achievement is celebrated.
About the Role:
You'll take overall responsibility for three established supported living services across South Tyneside, supporting adults with learning disabilities and/or additional complex needs to live as independently as possible and achieve positive outcomes. You’ll also lead the mobilisation of a brand-new fourth service in South Tyneside, due to go live shortly - building the staff team from the ground up, establishing effective systems and ways of working, and shaping its culture and standards from the very beginning. You’ll be supported throughout by an experienced wider management and senior leadership team.
Day to day, you’ll lead and develop your staff teams, manage rotas and workforce planning, oversee quality and compliance, safeguarding and risk management, and build strong relationships with the people we support, their families, and social workers.
Service Manager in South Shields employer: purpletribe
Woodley Grange is an exceptional employer that prioritises the well-being of both its residents and staff. With a strong commitment to employee development, we offer comprehensive training and growth opportunities in a supportive work culture that values teamwork and innovation. Located in the picturesque town of Romsey, our care home provides a fulfilling environment where you can make a meaningful impact on the lives of others while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in South Shields
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at purpletribe!
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We think you need these skills to ace Service Manager in South Shields
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at purpletribe. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to purpletribe and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at purpletribe. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to purpletribe's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at purpletribe
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with purpletribe.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at purpletribe will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact purpletribe and how you would contribute to adapting HR strategies.
