Business Administrator in Newcastle upon Tyne

Business Administrator – Ashdown Head Office NE4

Please note: Visa sponsorship is not available for this position

At Ashdown, we believe that making a difference starts at every level — including our Head Office. Our support teams keep the organisation running smoothly so our front-line staff can deliver outstanding care to people with learning disabilities across the North East.

We’re a proud, family-run company with an excellent reputation across the North East, built on commitment, respect, reflection and continuous improvement. Take a look at our short video series at ashdowncare — if what you see resonates with you, we’d love to welcome you to the Ashdown family.

The Role

• Pay: £13.60 per hour
• Hours: 30 hours per week, Monday to Thursday, 8:00am–4:00pm (start and finish times can be flexible)

As our Business Administrator, you’ll play a key role in keeping our Head Office running smoothly — supporting recruitment, payroll, compliance and finance processes across the organisation. Responsibilities will include:

• Supporting the recruitment and onboarding process, including advertising vacancies, arranging interviews, obtaining references and completing pre-employment documentation
• Completing and recording Right to Work checks and ensuring all required recruitment clearances are in place before employment begins
• Checking and recording relevant visa conditions, restrictions and expiry dates, and ensuring these are appropriately monitored
• Coordinating new starter inductions and mandatory training, and ensuring onboarding requirements are completed
• Supporting weekly payroll validation and monthly payroll preparation, including processing staff changes and leavers
• Checking agency hours and invoices, identifying discrepancies and liaising with managers and agencies to resolve them
• Supporting finance processes, including tracking delivered hours, invoicing information, financial records and spreadsheets
• Maintaining accurate information across our HR, training, care and business systems
• Completing scheduled compliance, recruitment, agency and KPI audits, identifying gaps and following up outstanding actions
• Producing reports, statistics and other management information
• Taking meeting minutes and providing administrative support
• Managing the internal help desk, tele enquiries, visitors, meeting rooms, office stock and equipment
• Supporting company communications, including newsletters and social media

The Ideal Candidate

• Strong administration and organisational skills
• Excellent attention to detail and understands the importance of accurate records
• Confident using Microsoft Office, particularly Excel, Word and Outlook
• Comfortable using and learning different digital systems
• Able to organise their own workload, prioritise effectively and meet deadlines
• Able to work independently and use initiative to solve problems
• Communicates clearly and professionally, both verbally and in writing
• Confident working with managers, colleagues and external organisations
• Able to manage several different tasks and changing priorities
• Dependable and takes responsibility for seeing tasks through to completion
• A positive team player who is willing to learn, develop and contribute ideas for improvement

Desirable: a Level 2 or Level 3 qualification in Business Administration or a similar subject, and knowledge or training in GDPR.

What We Offer

• Free on-site parking
• Pension contributions
• Paid mandatory and ongoing career development training
• Genuine progression opportunities
• Chances to spin our WOW-Wheel
• Flexibility around family commitments
• Refer-a-friend bonus!
• Loyalty bonuses

Ashdown is a proud, family-run company committed to employing exceptional people who care about quality, teamwork, and making things better every day.

Business Administrator • Newcastle upon Tyne, Tyne and Wear, England