At a Glance
- Tasks: Be the first point of contact for clients, handling claims with care and professionalism.
- Company: Join PurpleSquare Hire, a supportive team focused on exceptional service.
- Benefits: Enjoy a competitive salary, 37.5 hours work week, and a friendly work environment.
- Other info: Great opportunity for growth and learning in a dynamic team.
- Why this job: Make a real difference by helping clients navigate their claims smoothly.
- Qualifications: Customer service skills and a positive attitude are key; experience is a bonus.
The predicted salary is between 21150 - 25850 £ per year.
Position: Permanent.
The hours will be 8.30am to 5.00pm with a 60 minute lunch break.
What will your day look like
- Act as the first point of contact for clients, providing exceptional claims handling service.
- Respond to client enquiries via phone calls and emails.
- Reviewing and setting up new claims, instructing partners and updating claims on internal systems.
- Proactive diary management to monitor and progress live cases.
- Liaise with insurers, repairers and other agents.
- Promote our inhouse claims service to clients.
- Conduct liability assessments.
- Keep client/referrers fully updated on their claims.
- Working towards individual and business KPI’s.
- Assist with training and mentoring.
- Attend client review meetings.
- Assist with the day to day admin tasks
Knowledge and Abilities
- Professional and amiable approach.
- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage.
- Previous contact centre experience is an asset but is not essential.
- Excellent telephone manner with strong customer service skills and the ability to think on your feet.
- Demonstrate strong attention to detail in all tasks.
- Self-motivated and engaged.
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes.
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident.
- PC literate with excellent administrative skills.
- Ability to work as part of a team as well as on your own.
- #J-18808-Ljbffr
Claims Handler in Middlewich employer: PurpleSquare Hire Limited
At PurpleSquare Hire, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Located in the heart of Middlewich, we offer a supportive work culture where teamwork and professional development are at the forefront, alongside competitive benefits and a commitment to work-life balance. Join us as a Claims Handler and be part of a dynamic team dedicated to providing outstanding service while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Middlewich
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like PurpleSquare Hire Limited). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like PurpleSquare Hire Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler in Middlewich
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at PurpleSquare Hire Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at PurpleSquare Hire Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at PurpleSquare Hire Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at PurpleSquare Hire Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at PurpleSquare Hire Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding PurpleSquare Hire Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
