Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide high-level technical support and lead infrastructure projects for schools and businesses.
- Company: Join a growing MSP with a supportive culture and clear career progression.
- Benefits: Enjoy 23 days annual leave, ongoing training, and a workplace pension.
- Other info: Dynamic environment with opportunities for travel and professional growth.
- Why this job: Step into a senior role with hands-on support and exciting project work.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Radcliffe (Head Office) + travel to customer sites across the Northwest.
My client is looking for an experienced 2nd / 3rd Line Support Engineer to join a growing and well-established MSP, supporting a wide portfolio of schools and commercial clients across the Northwest. This role is primarily based at the head office in Radcliffe, with regular travel to customer sites when required. You will play a key role in providing high-level technical support, handling escalations, and contributing to infrastructure projects, while still remaining hands-on.
Key Responsibilities:- Provide 2nd / 3rd line support, acting as an escalation point for complex technical issues.
- Deliver a mix of remote support from head office and on-site support at customer locations.
- Proactively monitor systems and resolve issues before they impact users.
- Support and maintain IT infrastructure, networks, and virtual environments.
- Assist with and lead on technical projects, upgrades, and system improvements.
- Liaise with 3rd party vendors and suppliers.
- Ensure systems are secure, patched, and compliant.
- Produce and maintain clear technical documentation.
- Supporting and maintaining Network & Wireless Infrastructure.
- Managing VMware / Hyper-V virtualised environments.
- Supporting Microsoft Server & Desktop Operating Systems.
- Administering Active Directory, Group Policy, DNS, DHCP, MDT, WDS, WSUS.
- Managing Firewalls and filtering solutions.
- Supporting Enterprise Anti-Virus (Sophos, ESET, etc.).
- Managing Backup solutions (Veeam, Veritas, etc.).
- Supporting Cloud platforms (Azure, Office 365, Google Workspace).
- Managing MDM solutions (e.g. Lightspeed).
- Maintaining Server, Desktop, Laptop, NAS/SAN hardware.
- Proven experience in a 2nd or 3rd Line Support role.
- Strong infrastructure and troubleshooting experience.
- Experience working within an MSP or multi-site environment (highly desirable).
- Full UK Driving Licence and access to a vehicle (essential).
- Willingness to travel to customer sites when required.
- Ability to communicate effectively with both technical and non-technical users.
- Strong organisational and problem-solving skills.
- Enhanced DBS (or willingness to obtain).
- 23 days annual leave + bank holidays.
- Ongoing access to IT training and development.
- Mileage allowance for site travel.
- Workplace pension.
- Supportive, growing business with clear progression into senior / 3rd line roles.
This is a great opportunity for someone looking to step into a more senior, infrastructure-focused role, with exposure to both hands-on support and project work, while still maintaining variety through customer interaction.
2nd/3rd Line Support in Manchester employer: Purple Placements
Contact Detail:
Purple Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support in Manchester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or join online forums where you can chat with other IT pros. You never know who might have a lead on your next role!
✨Tip Number 2
Don’t just apply for jobs; make sure to follow up! After you submit your application through our website, drop a quick email to the hiring manager expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 2nd/3rd line support. Practice explaining complex issues in simple terms, as you'll need to communicate effectively with both tech-savvy and non-tech users.
✨Tip Number 4
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenging technical issues in the past. This will demonstrate your hands-on experience and ability to think on your feet!
We think you need these skills to ace 2nd/3rd Line Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd/3rd Line Support role. Highlight your relevant experience, especially in troubleshooting and supporting IT infrastructure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with customer support and technical projects.
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially with tools like VMware, Active Directory, and cloud platforms. We love seeing candidates who can demonstrate their hands-on experience and problem-solving abilities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Purple Placements
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and tools mentioned in the job description. Be ready to discuss your experience with VMware, Active Directory, and any other relevant technologies. This will show that you're not just familiar with the basics but can handle complex issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to resolve issues effectively.
✨Communicate Clearly and Confidently
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you listen carefully to questions. This will highlight your interpersonal skills and adaptability.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your response to real-world situations. Think about potential challenges you might encounter in a 2nd/3rd Line Support role and how you would address them. This will show your proactive approach and readiness for the job.