At a Glance
- Tasks: Provide hands-on ICT support to schools, tackling tech issues for staff and students.
- Company: A growing managed services provider focused on the education sector.
- Benefits: Competitive salary, pension scheme, mileage allowance, and ongoing training.
- Other info: Join a supportive team with great opportunities for career progression.
- Why this job: Make a real difference in education by supporting technology that empowers learning.
- Qualifications: Experience in ICT support within educational environments and strong troubleshooting skills.
The predicted salary is between 28000 - 32000 £ per year.
A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure.
The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies.
Key Responsibilities for ICT Support Engineer:- Providing 1st/2nd line ICT support to schools and education sites
- Supporting staff and students with day-to-day IT issues
- Supporting Microsoft 365, Active Directory and Windows environments
- Maintaining laptops, desktops, printers and classroom technology
- Supporting network and wireless infrastructure
- Assisting with device deployments and IT projects
- Troubleshooting hardware, software and connectivity issues
- Liaising with third-party suppliers when required
- Previous ICT or IT support experience within schools, academies or education environments
- Full UK Driving Licence and access to transport (essential)
- Experience with Microsoft 365, Active Directory and Windows support
- Strong troubleshooting and customer service skills
- Experience supporting hardware, software and network issues
- Ability to work independently and manage workload effectively
- VMware or Hyper-V exposure
- Intune / MDM experience
- Networking or firewall experience
- Experience within an MSP environment
- Pension scheme
- Mileage allowance
- Ongoing training and development
- Long-term progression opportunities
- Supportive and growing technical team
If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
ICT Support Engineer - Education Sector in Liverpool employer: Purple Placements
As a leading managed services provider in the education sector, we pride ourselves on fostering a supportive and collaborative work culture that values continuous learning and professional growth. Our ICT Support Engineers enjoy competitive salaries, a comprehensive benefits package, and the opportunity to make a meaningful impact in schools across North West England, all while working alongside a dedicated team of professionals committed to excellence in educational technology.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Engineer - Education Sector in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the education sector and let them know you're on the hunt for an ICT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance projects in schools or educational settings. This not only boosts your CV but also gives you real-world experience that can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by brushing up on common ICT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or classroom tech. We want you to show off your skills and confidence when it comes to solving problems!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ICT Support Engineer - Education Sector in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous ICT support experience, especially in schools or educational environments. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience with Microsoft 365 and troubleshooting!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting education and how your background makes you a perfect fit for our team. Let us know what excites you about this role and working with schools.
Show Off Your Technical Skills:When filling out your application, make sure to mention specific technologies you’ve worked with, like Active Directory or classroom tech. We love seeing candidates who can demonstrate their technical prowess and problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Purple Placements
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Active Directory, and general troubleshooting. Be ready to discuss specific scenarios where you've solved IT issues in schools or similar environments.
✨Showcase Your Customer Service Skills
Since you'll be supporting staff and students, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've effectively communicated with non-technical users and resolved their IT problems.
✨Be Ready for Hands-On Questions
Expect practical questions or scenarios during the interview. Think about how you would approach common issues like network connectivity problems or hardware failures in a school setting, and be prepared to explain your thought process.
✨Highlight Your Team Spirit
This role involves working closely with a supportive technical team. Share experiences that showcase your ability to collaborate and contribute positively to a team environment, especially in high-pressure situations.
