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- Tasks: Provide high-level technical support and lead on exciting infrastructure projects.
- Company: Join a well-established MSP with a focus on schools and commercial clients.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in tech.
- Other info: Dynamic role with opportunities for growth and development in tech.
- Why this job: Make a real difference by solving complex issues and improving IT systems.
- Qualifications: Experience in 2nd/3rd line support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Radcliffe (Head Office) + travel to customer sites across the Northwest
My client is looking for an experienced 2nd / 3rd Line Support Engineer to join a growing and well-established MSP, supporting a wide portfolio of schools and commercial clients across the Northwest. This role is primarily based at the head office in Radcliffe, with regular travel to customer sites when required. You will play a key role in providing high-level technical support, handling escalations, and contributing to infrastructure projects, while still remaining hands-on.
Key Responsibilities for 2nd/3rd Line Support- Provide 2nd / 3rd line support, acting as an escalation point for complex technical issues
- Deliver a mix of remote support from head office and on-site support at customer locations
- Proactively monitor systems and resolve issues before they impact users
- Support and maintain IT infrastructure, networks, and virtual environments
- Assist with and lead on technical projects, upgrades, and system improvements
- Liaise with 3rd party vendors and suppliers
- Ensure systems are secure, patched, and compliant
- Produce and maintain clear technical documentation
2nd/3rd Line Support employer: Purple Placements
Contact Detail:
Purple Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, and don’t be shy about letting people know you’re on the hunt for a 2nd/3rd Line Support role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific technical challenges you've tackled. Bring examples of how you’ve provided high-level support or led projects, as this will really make you stand out.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace 2nd/3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd line support. We want to see how you've tackled complex technical issues and contributed to infrastructure projects, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on experience and how you’ve successfully supported clients in the past. We love a good story!
Show Off Your Technical Skills: In your application, be sure to list out the specific technologies and systems you’ve worked with. We’re looking for someone who can hit the ground running, so let us know what tools you’re familiar with!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come in that way!
How to prepare for a job interview at Purple Placements
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Be ready to discuss your experience with 2nd and 3rd line support, as well as any specific technologies or systems you've worked with. This will show that you're not just familiar with the role but also passionate about it.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or escalations. Think of examples from your past experiences where you successfully resolved complex problems. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Your Customer Service Skills
Since this role involves supporting schools and commercial clients, highlight your customer service experience. Be prepared to discuss how you’ve effectively communicated with clients, especially during stressful situations. This will show that you can maintain professionalism while providing high-level support.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company’s infrastructure projects or their approach to client support. This shows your interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.