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- Tasks: Help business customers resolve issues and provide tailored solutions over the phone.
- Company: Join a fantastic company with great career prospects.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a real difference by helping businesses thrive through excellent customer service.
- Qualifications: Strong listening skills, resilience, and customer service experience required.
- Other info: Opportunity for growth in a dynamic and rewarding role.
The predicted salary is between 26000 - 28000 £ per year.
Are you an experienced business customer account advisor who listens well, understands customer needs, and can think on your feet to provide the best solutions to issues raised? If so, this could be the opportunity for you. Great company to work for with excellent career prospects.
Responsibilities:
- Speaking to business customers over the phone to resolve any issues that may have arisen
- Inbound call handling
- Provide solutions to business customers which are mutually agreeable moving forward
Requirements / Qualifications:
- You will be a good listener, resilient with a good level of customer service experience and have a level of common sense to be able to look at the bigger picture when providing solutions.
Salary: DOE £26-28k - Monday - Friday 8:30am - 5:00pm
Complaints and Resolutions Advisor in Wrexham employer: Purple Husky Inc.
Contact Detail:
Purple Husky Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Resolutions Advisor in Wrexham
✨Tip Number 1
Practice your listening skills! When you're on the phone with potential employers, make sure to really tune in to what they're saying. This shows you can understand customer needs, just like you'd do in the role of a Complaints and Resolutions Advisor.
✨Tip Number 2
Think on your feet! During interviews, be ready to provide quick solutions to hypothetical problems. This will demonstrate your ability to handle issues as they arise, which is key for the job you're aiming for.
✨Tip Number 3
Show off your resilience! Share examples from your past where you’ve successfully dealt with difficult customers or situations. This will highlight your experience and common sense in providing agreeable solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can thrive in a customer-focused environment.
We think you need these skills to ace Complaints and Resolutions Advisor in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints and Resolutions Advisor role. Highlight your experience in customer service and any specific examples where you've successfully resolved issues for business customers.
Showcase Your Listening Skills: In your written application, emphasise your ability to listen and understand customer needs. Use phrases that demonstrate your empathy and problem-solving skills, as these are key traits we value at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and ensure your points are easy to understand. We appreciate clarity, especially when it comes to resolving customer issues.
Apply Through Our Website: We encourage you to submit your application through our website. This way, you can ensure it reaches us directly and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Purple Husky Inc.
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the importance of listening and providing effective solutions.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. You can even paraphrase the interviewer’s questions to show that you’re engaged and understand their needs.
✨Think on Your Feet
Prepare for situational questions where you might need to think quickly. Consider common scenarios that a Complaints and Resolutions Advisor might face and practice your responses. This will help you feel more confident and articulate during the interview.
✨Showcase Your Resilience
Be ready to share examples of how you've bounced back from challenging situations. Highlight your resilience and ability to maintain a positive attitude while resolving issues. This will resonate well with the company’s focus on finding mutually agreeable solutions.
