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- Tasks: Plan and schedule field engineers to ensure efficient service delivery.
- Company: Join the UK's leading company in their field with a stellar reputation.
- Benefits: Enjoy a competitive salary, 26 days holiday, and hybrid work options.
- Why this job: Be part of a dynamic team that values organisation and communication while making a real impact.
- Qualifications: Experience in coordinating or scheduling field engineers is essential; strong organisational skills required.
- Other info: This role offers a chance to grow within a well-established company.
The predicted salary is between 24800 - 26400 £ per year.
Due to workload, our client, the UK's leading company in their field, currently has an opening for a service scheduler/planner/coordinator to join the operation. Excellent very well established company with first rate benefits.
As Service Planning/Scheduling Coordinator you will be responsible for the accurate planning and booking of Field Service Engineers' time to ensure that each engineer is efficiently utilised and achieves the specified number of jobs per day.
Key Responsibilities- Pro-actively carry out the day-to-day operation of the Service Department ensuring customer needs are met in a precise and timely manner.
- Ensure efficient use of the engineers in the form of administering their diaries and schedules to meet the customer requirements and best utilisation of the company resources and engineers' geographical locations.
- Call handling taking incoming calls from service customers requesting a service visit or reporting on-site faults, raising technical support cases where required.
- Liaising with customers to organise works and issuing of relevant information and paperwork.
- To be responsible for accurately closing down the engineers' work within the defined guidelines.
- Ensure that the engineers have been provided with accurate, clear and relevant information, instructions and replacement part(s) to enable them to complete their work/repairs efficiently.
- Ensure that Sales Orders are maintained/invoiced and correctly processed within Sage.
- Update the Customer Relationship Management system (CRM) with relevant updates.
- Ensure that all data/information entered and/or already present within CRM is correct and accurate.
- Allocation and co-ordination of engineers for scheduled preventative maintenance visits located within designated geographical area ensuring they are monitored and continually booked in.
- Book in Preventative Maintenance visits within specified timescales and planned alongside other works.
We are inviting applications from individuals who have experience in coordinating, planning and scheduling field engineers or technically related staff in the field. Must be highly organised, a good team player with excellent communication skills and a proactive approach to problem solving.
Salary £29,800 - £31,500 p.a. plus 26 days holiday and bank holidays. Hybrid.
Service Scheduler/Coordinator employer: Purple Husky Inc.
Contact Detail:
Purple Husky Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler/Coordinator
✨Tip Number 1
Familiarise yourself with the tools and software commonly used in service scheduling, such as CRM systems and scheduling software. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in coordinating or scheduling roles, especially if it involved field engineers or technical staff. Be ready to discuss specific examples of how you efficiently managed schedules and resolved conflicts.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you handle customer interactions. Think of scenarios where you successfully managed customer expectations or resolved issues, as this is crucial for the role.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their operations and values will help you tailor your responses in interviews and demonstrate your genuine interest in the position.
We think you need these skills to ace Service Scheduler/Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, planning, or coordinating field engineers. Use specific examples that demonstrate your organisational skills and ability to manage multiple tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your proactive approach to problem-solving and your excellent communication skills, providing examples of how you've successfully managed similar roles in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as diary management, call handling, and CRM updates. Mention any experience you have with software like Sage or similar systems, as this will show your readiness for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Service Scheduler/Coordinator role.
How to prepare for a job interview at Purple Husky Inc.
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Scheduler/Coordinator. Familiarise yourself with the key tasks such as managing engineers' schedules, handling customer calls, and using CRM systems. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Organisational Skills
As this role requires excellent organisational abilities, be prepared to discuss specific examples from your past experiences where you successfully managed schedules or coordinated teams. Highlight any tools or methods you used to stay organised and efficient.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle scheduling conflicts or customer complaints. Think about how you would prioritise tasks and communicate effectively with both engineers and customers.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Be ready to explain how you would convey information clearly to engineers and customers alike. You might also want to practice active listening techniques to show that you value others' input during the interview.
