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- Tasks: Coordinate and schedule field engineers to ensure efficient service delivery.
- Company: Join Purple Husky Inc., a leading company in the UK with excellent benefits.
- Benefits: Enjoy a salary of £29,800 - £31,500, 26 days holiday, and hybrid work options.
- Why this job: Be part of a dynamic team that values organisation and communication while making a real impact.
- Qualifications: Ideal for those with experience in scheduling and coordinating technical staff; strong communication skills required.
- Other info: Entry-level position with opportunities for growth in a supportive environment.
The predicted salary is between 24800 - 29400 £ per year.
Due to workload, our client, the UK's leading company in their field, currently has an opening for a service scheduler/planner/coordinator to join the operation. Excellent very well established company with first rate benefits.
As Service Planning/Scheduling Coordinator you will be responsible for the accurate planning and booking of Field Service Engineers' time to ensure that each engineer is efficiently utilised and achieves the specified number of jobs per day.
Key Responsibilities:- Pro-actively carry out the day-to-day operation of the Service Department ensuring customer needs are met in a precise and timely manner.
- Ensure efficient use of the engineers in the form of administering their diaries and schedules to meet the customer requirements and best utilisation of the company resources and engineers' geographical locations.
- Call handling taking incoming calls from service customers requesting a service visit or reporting on-site faults, raising technical support cases where required.
- Liaising with customers to organise works and issuing of relevant information and paperwork.
- To be responsible for accurately closing down the engineers' work within the defined guidelines.
- Ensure that the engineers have been provided with accurate, clear and relevant information, instructions and replacement part(s) to enable them to complete their work/repairs efficiently.
- Ensure that Sales Orders are maintained/invoiced and correctly processed within Sage.
- Update the Customer Relationship Management system (CRM) with relevant updates.
- Ensure that all data/information entered and/or already present within CRM is correct and accurate.
- Allocation and co-ordination of engineers for scheduled preventative maintenance visits located within designated geographical area ensuring they are monitored and continually booked in.
- Book in Preventative Maintenance visits within specified timescales and planned alongside other works.
We are inviting applications from individuals who have experience in coordinating, planning and scheduling field engineers or technically related staff in the field. Must be highly organised, a good team player with excellent communication skills and a proactive approach to problem solving.
Salary £29,800 - £31,500 p.a. plus 26 days holiday and bank holidays. Hybrid.
Service Coordinator employer: Purple Husky Inc.
Contact Detail:
Purple Husky Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as CRM systems and scheduling software. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in coordinating or scheduling roles, especially if it involved field engineers or technical staff. Be ready to share specific examples of how you effectively managed schedules and resolved conflicts.
✨Tip Number 3
Prepare to discuss your communication skills and how you've used them to liaise with customers and team members. Think of instances where you successfully handled customer inquiries or resolved issues, as this will be crucial for the Service Coordinator role.
✨Tip Number 4
Research Purple Husky Inc. and their services to understand their operations better. This knowledge will not only help you tailor your responses during the interview but also show your genuine interest in the company and the role.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Coordinator. Familiarise yourself with the key tasks such as scheduling, call handling, and liaising with customers to ensure you can highlight relevant experience.
Tailor Your CV: Customise your CV to reflect your experience in coordinating, planning, and scheduling. Use specific examples that demonstrate your organisational skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive problem-solving approach. Mention how your previous experiences align with the job requirements and express your enthusiasm for the role at Purple Husky Inc.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly to make a strong impression.
How to prepare for a job interview at Purple Husky Inc.
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with scheduling, planning, and customer service aspects, as these will be key topics during your interview.
✨Demonstrate Your Organisational Skills
Be prepared to discuss specific examples of how you've successfully managed schedules or coordinated teams in the past. Highlight your ability to prioritise tasks and handle multiple requests efficiently.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and engineers, practice articulating your thoughts clearly. Be ready to explain how you would handle difficult customer interactions or resolve scheduling conflicts.
✨Familiarise Yourself with Relevant Software
Research any software mentioned in the job description, such as CRM systems or scheduling tools. If you have experience with similar platforms, be sure to mention it during the interview.
