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- Tasks: Process customer orders and returns while ensuring excellent service.
- Company: Join a fast-growing, established business in Wrexham Industrial Estate.
- Benefits: Enjoy hybrid work, 26 days holiday, private health, pension, and bonuses.
- Why this job: Great opportunity for career development in a supportive team environment.
- Qualifications: Good knowledge of SOP systems, data processing, and IT skills required.
- Other info: Work Monday to Friday with early finishes on Fridays.
The predicted salary is between 24000 - 36000 £ per year.
Excellent opportunity to join a fast growing and well established business based on the Wrexham Industrial Estate. Working on a hybrid basis you will be responsible for the timely processing of customer orders and returns. This is an addition to the team due to the workload now and in the future and comes with the opportunity of progression and career development…
You will be working with all teams in the business to ensure:
All customer credits are processed in a timely manner.
Customer returns are processed in a timely manner.
Stock issues affecting customers order fulfilment are resolved and customers are informed and proposed a solution.
Any issues post-delivery completion (e.g. damaged goods, missing items, etc) are resolved efficiently.
Work with the Compliance team to identify, investigate and resolve customer facing Opportunities for Improvement and Non-Compliances.
Use company software packages to manage customer service duties efficiently.
Proactively engage customers to ensure service levels are upheld.
Provide inbound telephone support for Sales team.
We are looking for a candidate with
Good working knowledge of SOP systems and procedures
Accurate processing of large amounts of data
Knowledge of Sage systems ideally although this is not essential
Good IT skills, Excel, Word.
We are seeking a good team player with the ability to work accurately and to strict deadlines. Someone who is very customer focused with strong organisational skills.
You will be working Monday – Friday 8:30am – 5:00pm and an early finish of 2pm on a Friday the role comes with a bonus and excellent benefits including 26 days holidays, plus bank holidays, private health, pension and more…this role is hybrid but will be in the office whilst training.
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Customer Care Administrator - Hybrid employer: Purple Husky Inc.
Contact Detail:
Purple Husky Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator - Hybrid
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, especially if you have experience with Sage. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and resolving issues. Prepare examples from your past experiences where you've successfully managed customer concerns, as this will show your ability to maintain high service levels.
✨Tip Number 3
Since the role involves working closely with various teams, think about how you can showcase your teamwork abilities. Be ready to discuss instances where you've collaborated effectively with others to achieve a common goal.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding what we stand for will help you align your answers during the interview and demonstrate that you're a good fit for our team.
We think you need these skills to ace Customer Care Administrator - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Care Administrator role. Emphasise your knowledge of SOP systems, data processing abilities, and any experience with Sage systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer focus and organisational skills. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to the team.
Highlight Teamwork Experience: Since the role requires collaboration with various teams, include examples in your application that demonstrate your ability to work effectively in a team environment and meet strict deadlines.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Purple Husky Inc.
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Focus
Since the role is heavily customer-oriented, prepare examples from your past experiences where you successfully resolved customer issues or improved service levels. Highlight your ability to engage with customers proactively.
✨Showcase Your IT Skills
Be ready to discuss your proficiency with software packages, especially if you have experience with Sage systems. If you don’t, emphasise your strong IT skills and willingness to learn new systems quickly.
✨Prepare for Teamwork Questions
As a good team player is essential for this role, think of instances where you collaborated effectively with others. Be prepared to discuss how you handle deadlines and work under pressure while maintaining accuracy.
