At a Glance
- Tasks: Welcome residents and visitors, ensuring a friendly and professional experience.
- Company: Join the vibrant team at Dolphin Quays, located in beautiful Poole Quay.
- Benefits: Earn £12.71 per hour with flexible evening hours and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities to grow and develop your skills.
- Why this job: Be the face of our community, making a real difference in residents' lives.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
About the Role
We're looking for a friendly, reliable and professional Evening Concierge to join our on-site team at Dolphin Quays.
This role focuses on providing an excellent experience for residents and visitors while helping maintain a well-presented, welcoming and smoothly operated residential development during the evening.
You'll be the first point of contact for residents and visitors, carry out routine building checks, assist with day-to-day site matters and work closely with the Building Manager to ensure high standards are maintained throughout the development.
- What You'll Be Doing
- Resident & Visitor Experience
- Welcome residents, visitors and contractors in a friendly and professional manner.
- Respond to general enquiries and provide assistance where appropriate.
- Build positive relationships while maintaining a professional approach.
- Building & Estate Support
- Carry out routine inspections of communal areas and shared facilities.
- Report maintenance issues, defects and health and safety concerns promptly.
- Help maintain high standards of cleanliness and presentation throughout the development.
- Assist with the smooth day-to-day running of the building.
- Site Administration
- Complete daily records and routine site documentation.
- Record contractor visits, deliveries and other relevant site activity.
- Keep the Building Manager informed of any issues requiring attention.
- General Responsibilities
- Help promote a welcoming and well-managed environment.
- Support contractors by ensuring site procedures are followed.
- Use building systems and equipment as required to assist with the effective operation of the development.
About You
You'll be someone who
- Has previous experience in customer service, concierge, hospitality, facilities or a similar customer-facing role.
- Communicates confidently and professionally with a wide range of people.
- Is organised, dependable and able to work independently.
- Has a good eye for detail and takes pride in maintaining high standards.
- Enjoys helping people and providing excellent customer service.
- Remains calm and professional when dealing with a variety of situati
Evening Concierge in Poole employer: Purple HR
CPS Group is an exceptional employer for those passionate about AV technology and live events, offering a dynamic work environment in Christchurch. With competitive salaries starting from £30,000, comprehensive training opportunities, and a culture that values teamwork and innovation, employees can thrive while working on diverse projects across the South Coast. Join us to enjoy a fulfilling career where no two days are the same, and your contributions directly impact the success of exciting installations and events.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Concierge in Poole
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Purple HR and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Evening Concierge in Poole
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Purple HR that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Purple HR.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Purple HR get a sense of who you are beyond your experience!
How to prepare for a job interview at Purple HR
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Purple HR and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
