At a Glance
- Tasks: Ensure a safe and welcoming environment while assisting residents and visitors.
- Company: Join a supportive team at a beautiful waterfront location.
- Benefits: Competitive pay, regular evening hours, and a friendly work atmosphere.
- Other info: Enjoy a varied role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service or similar roles; strong communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
The Role- Evening Concierge
As part of the on-site team, you'll help ensure the development remains safe, secure and welcoming during the evening.
You'll carry out regular site checks, assist residents and visitors, and help maintain the smooth day-to-day operation of the building.
Key Responsibilities
- Site Monitoring
- Carry out regular checks of the building and communal areas.
- Monitor access points and report any concerns to management.
- Observe CCTV and building systems where required.
- Help ensure contractors and visitors follow site procedures.
- Resident & Visitor Support
- Provide a friendly and professional first point of contact.
- Assist residents and visitors with general enquiries.
- Build positive working relationships while maintaining professional boundaries.
- Building Standards
- Report maintenance issues, defects and health and safety concerns.
- Help ensure communal areas remain clean, tidy and presentable.
- Maintain a professional appearance and represent the development positively.
- Administration
- Complete routine site records and daily logs.
- Record contractor visits, deliveries and relevant site information.
- Communicate any significant issues to the Building Manager.
About You
We're looking for someone who
- Has experience in customer service, facilities, concierge or a similar role (security experience is beneficial but not essential).
- Has excellent communication skills.
- Is dependable, organised and able to work on their own initiative.
- Has good attention to detail.
- Takes pride in delivering excellent customer service.
- Remains calm and professional in a variety of situations.
What We Offer
- Beautiful waterfront working location.
- Regular weekday evening hours.
- Supportive and friendly team.
- A varied role with a mix of customer service, site support and facilities responsibilities.
- The opportunity to contribute to a high-quality residential environment.
Consierge in Poole employer: Purple HR
As an Evening Concierge at Dolphin Quays, you will be part of a supportive and friendly team dedicated to creating a safe and welcoming environment for residents and visitors. With regular weekday hours and a beautiful waterfront location, this role offers a unique opportunity to engage with the community while contributing to the smooth operation of the building. We prioritise employee growth and take pride in delivering excellent customer service, making this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Consierge in Poole
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Purple HR and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Purple HR and let us see your personality shine through!
We think you need these skills to ace Consierge in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Purple HR.
Get Familiar with Our Brand:Before applying, take some time to learn about Purple HR and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Purple HR
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Purple HR.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Purple HR will surely appreciate.
