Location: Orpington, office based
Salary: £24,000 pro rata
Hours: 25 hours per week, Monday-Friday , 9:30am - 2:30pm,
Holiday: 22 days annual leave
Great pension Contributions
Metfriendly has a great history of providing protection and savings products plus financial education to the Metropolitan police family (officers, staff and their families), and have recently committed to expanding this to UK-wide police forces.
Main responsibilities:
- Answer and deal with telephone calls from members and business partners quickly and accurately.
- Focus on timeliness and quality in line with the Member Promise.
- Respond to 1:1 and call back requests within the agreed SLA.
- Process all external post received and distribute/action accordingly.
- Including the recording of applications received via the Field Team.
- Assist with the processing of new business applications including ISA transfers.
- Including paper applications and acknowledging funds within the agreed SLA.
- Data input in Affinity membership- database and scanning of member correspondence.
- Processing of both member contact forms and prize draw forms.
- Proactively address opportunities for members to increase contributions or expand portfolio of products and for members withdrawing, provide the opportunity to continue savings or replace products.
- Record and follow up on member and prospect interactions and provide support where necessary.
- Help drive service improvement whilst maintaining detailed processes and procedures.
Key Soft Skills/Behaviours
- Member focused with good understanding of their needs.
- Forward thinking with ability to plan and organise.
- Knowledgeable and reliable.
- Team Player.
- Good interpersonal skills to support both members and colleagues.
- Passionate, positive, and enthusiastic.
- Ability to use initiative.
Essential Skills/Competences
- Customer service or financial services experience – two years or more in a similar environment.
- Good skill level with MS Office package and computer literate.
- Target driven – ability to work within service standards.
- Time management.
- Adaptable and flexible to deal with fluctuations in workload.
Member Services Assistant in Orpington employer: Purple HR
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