At a Glance
- Tasks: Engage clients and manage relationships to ensure project success and satisfaction.
- Company: Join Purple Frog Data Analytics, a leading Microsoft Solutions Partner.
- Benefits: Competitive salary, performance bonus, and hybrid working model.
- Other info: Opportunity for growth in a dynamic, supportive environment.
- Why this job: Be the key player in transforming client experiences with innovative data solutions.
- Qualifications: Experience in customer success or business development; strong communication skills.
The predicted salary is between 40000 - 55000 £ per year.
Purple Frog Data Analytics is a Microsoft Solutions Partner data platform consultancy based in Telford. We do genuinely complex data work for clients across the globe, and we're looking for someone to own the relationship side of that work: keeping new prospects engaged through to signature, and keeping live-project clients close, informed, and confident in us.
This is a dual role. On the business development side, you'll take warm, qualified leads after the initial pitch and Statement of Work stage, keep them engaged, and work them through to a signed project. No cold calling. On the customer success side, you'll be the regular point of contact once projects are live, running check-ins every week or two, spotting issues early, and making sure clients stay positive about what we're delivering.
You'll be great at this if you:
- Are a genuinely positive, proactive communicator who handles difficult conversations with confidence
- Have client-facing experience in customer success, account management, or business development, ideally in professional services or tech
- Can bring a delivery team together around client success without needing formal authority to do it
- Are self-managed and comfortable shaping your own approach
A working understanding of data analytics and the Microsoft data platform (Power BI, Microsoft Fabric) is useful but not essential. We'll build on genuine interest if the core fit is right.
The practical bits:
This role needs you in our Telford office at least 3 days a week, so you'll want to be within a comfortable commute (roughly Shrewsbury, Wolverhampton, Stafford, Bridgnorth and surrounding areas).
Salary £40,000–£55,000 depending on experience, plus a performance bonus tied to pipeline conversion and client retention.
Apply here, or message me directly if you'd like an informal chat first.
Customer Success & Business Development Manager in Telford employer: Purple Frog Data Analytics
Purple Frog Data Analytics is an exceptional employer that fosters a collaborative and innovative work culture in Telford, offering a hybrid working model that promotes work-life balance. With a focus on employee growth, we provide opportunities for professional development in the dynamic field of data analytics, alongside competitive salaries and performance bonuses. Join us to be part of a team that values positive communication and client success, while working on complex projects that make a real impact globally.
Contact Details:
Purple Frog Data Analytics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Business Development Manager in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Purple Frog Data Analytics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Purple Frog Data Analytics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Business Development Manager in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Purple Frog Data Analytics:Your cover letter is your chance to shine! Tell us why you want to work at Purple Frog Data Analytics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Purple Frog Data Analytics!
How to prepare for a job interview at Purple Frog Data Analytics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
