At a Glance
- Tasks: Manage client relationships and streamline internal operations for a creative agency.
- Company: Join Purple Dinosaur, a dynamic digital agency driving brand growth.
- Benefits: Enjoy hybrid working, genuine responsibility, and opportunities for progression.
- Other info: Be part of a talented team and make a real impact.
- Why this job: Shape the future of a growing agency while working on diverse projects.
- Qualifications: Experience in project coordination and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Purple Dinosaur
Purple Dinosaur is a creative and digital agency helping ambitious brands grow through strategy, design, websites, video, content, SEO and performance marketing. We work with businesses ranging from premium consumer brands and healthcare organisations through to ecommerce businesses, charities and growing SMEs. Our team combines creative thinking with technical expertise. We build brands, create content, develop websites, run campaigns and help clients understand what is actually driving results.
As we continue to grow, we are looking for a Studio Manager & Client Operations Lead who can help bring structure, organisation and momentum to both our client relationships and our internal operations.
Location
Hybrid role. Based in Hampton, Greater London.
The Role
We are looking for someone who thrives on organisation, communication and making things happen. As Studio Manager & Client Operations Lead, you will sit at the centre of the agency, helping to connect clients, projects, systems and people. You will attend client meetings, coordinate delivery across the team, improve internal processes and ensure that nothing falls through the cracks. This role is ideal for someone who enjoys both people and process. Someone who can build strong client relationships while also creating the systems and structure that allow a growing agency to operate efficiently. You will work closely with the directors and become a key part of the agency's future growth. This is not a traditional administrative role. We are looking for someone who can help build the foundations that allow the agency to scale.
Key Responsibilities
- Client Management & Communication
- Attend client meetings, workshops and review sessions.
- Capture actions, decisions and opportunities.
- Produce clear meeting notes and task summaries.
- Act as a day-to-day point of contact for clients.
- Build strong relationships and maintain excellent communication.
- Ensure clients remain informed and confident throughout projects.
- Manage expectations around delivery, timelines and priorities.
- Identify opportunities to improve client experience and retention.
- Project & Resource Coordination
- Coordinate project timelines and delivery schedules.
- Work closely with directors to prioritise workloads.
- Ensure work is assigned appropriately across creative, video and development teams.
- Monitor project progress and identify potential risks early.
- Coordinate freelancers and specialist partners where required.
- Support the smooth delivery of both retainers and project-based work.
- Ensure deadlines, deliverables and approvals are tracked effectively.
- Studio Operations
- Build and improve agency systems, processes and workflows.
- Maintain project management platforms and operational documentation.
- Create scalable ways of working as the agency grows.
- Develop clear workflows that improve efficiency and accountability.
- Support onboarding of new clients and projects.
- Help document internal knowledge and best practices.
- Identify operational bottlenecks and recommend improvements.
- Commercial Support
- Track project status against agreed scopes and deliverables.
- Support the preparation of proposals, quotations and client documentation.
- Assist directors with reporting, planning and forecasting.
- Help identify opportunities for additional services and client growth.
- Improve profitability through better planning, utilisation and resource allocation.
- Support the management of recurring client retainers.
What We're Looking For
- Excellent organisational and time management skills.
- Strong written and verbal communication.
- Confident speaking with clients and stakeholders.
- Able to manage multiple projects simultaneously.
- Highly proactive and solution-focused.
- Strong attention to detail.
- Comfortable balancing competing priorities.
- Able to work independently while supporting a wider team.
- Naturally organised and process-driven.
- Positive, professional and commercially aware.
Experience
- Experience in an agency, studio, marketing, digital or creative environment.
- Experience coordinating projects, clients or teams.
- Experience using project management platforms such as Notion, Monday.com, ClickUp, Asana, Trello or similar.
- Understanding of creative, digital or marketing projects.
- Experience improving systems and processes.
Bonus Experience
- HubSpot, Pabau, Salesforce or CRM platforms.
- Website projects and digital delivery.
- SEO, content marketing or paid media.
- Marketing, reporting and analytics.
- Proposal writing and client onboarding.
- Resource planning and agency operations.
- Experience working in a growing SME business.
What Success Looks Like After 12 Months
- Clients consistently receive timely communication and updates.
- Meeting actions are tracked and delivered.
- Project workflows are documented and followed.
- Retainers are proactively managed.
- Resource planning is visible and organised.
- Internal processes are continually improving.
- Directors spend significantly less time on project administration and coordination.
- The agency is able to grow without operational complexity slowing delivery.
- Clients remain engaged, informed and happy.
- The team knows what needs doing, when it needs doing, and who owns it.
Why Join Purple Dinosaur?
- Work directly with agency leadership.
- Be involved in a wide variety of creative and digital projects.
- Help shape the future direction of a growing agency.
- Hybrid working environment.
- Genuine responsibility and ownership.
- Opportunity to build systems and processes that make a real impact.
- Work with a talented team across design, development, content and video.
- Opportunities for progression as the business continues to grow.
The Kind of Person Who Will Thrive Here
- You enjoy bringing order to complexity.
- You are naturally organised and take pride in making things run smoothly.
- You enjoy building relationships, solving problems and helping others succeed.
- You are equally comfortable sitting in a client meeting, improving a workflow, updating a project plan or helping a team stay focused on priorities.
- Most importantly, you care about delivering great work and creating an environment where great work can happen.
Studio Manager & Client Operations Lead in London employer: Purple Dinosaur Ltd
At Purple Dinosaur, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located in Hampton, Greater London, our hybrid working environment allows for flexibility while you engage with a talented team across various creative and digital projects. We offer genuine opportunities for professional growth, encouraging you to take ownership and make a real impact as we continue to scale and enhance our client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Studio Manager & Client Operations Lead in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you tailor your conversation and show that you're genuinely interested in being part of the Purple Dinosaur team.
✨Tip Number 2
Practice your communication skills! As a Studio Manager & Client Operations Lead, you'll need to be confident in client meetings. Role-play with a friend or use video calls to simulate the experience. The more comfortable you are, the better you'll connect with clients.
✨Tip Number 3
Prepare some questions for your interview that show your interest in improving processes and client relationships. Ask about their current systems and how they envision the role evolving. This will demonstrate your proactive mindset and commitment to making things happen.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in reinforcing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Studio Manager & Client Operations Lead in London
Some tips for your application 🫡
Show Your Organisational Skills:In your application, make sure to highlight your organisational prowess. We want to see how you can bring structure and efficiency to our operations, so share examples of how you've managed projects or improved processes in the past.
Communicate Clearly:Strong communication is key for this role. When writing your application, be clear and concise. Use straightforward language to demonstrate your ability to convey information effectively, just like you would in client meetings.
Tailor Your Experience:Make sure to tailor your application to reflect your experience in agency or creative environments. We’re looking for someone who understands the dynamics of client relationships and project coordination, so don’t hold back on relevant examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to shine. Plus, it shows you're keen on joining our team at Purple Dinosaur!
How to prepare for a job interview at Purple Dinosaur Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Purple Dinosaur thoroughly. Understand their services, clients, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Studio Manager & Client Operations Lead, organisation is key. Prepare examples of how you've successfully managed multiple projects or improved processes in previous roles. Be ready to discuss specific tools you've used, like Notion or Trello, to keep everything on track.
✨Demonstrate Strong Communication Abilities
Since this role involves client interaction, practice articulating your thoughts clearly and confidently. Think of scenarios where you've had to manage client expectations or resolve conflicts, and be prepared to share those experiences during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the agency's future growth plans or how they measure client satisfaction. This shows that you're not just interested in the job, but also in contributing to the agency's success.
