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For Companies At a Glance
- Tasks: Assist customers with parts inquiries and ensure their satisfaction.
- Company: Join a dynamic automotive team focused on customer service excellence.
- Benefits: Enjoy paid overtime, monthly bonuses, and a healthcare scheme.
- Why this job: Be part of a supportive team while developing your skills in the automotive industry.
- Qualifications: Experience in automotive parts and strong customer service skills required.
- Other info: Flexible working hours with opportunities for career growth.
The predicted salary is between 24000 - 32000 £ per year.
Pay: £28,000.00 per year
Main Duties and Responsibilities:
- Dealing with customers promptly and exceeding customer expectations both face to face and via the telephone.
- Ability to organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Sets high standards for self and others; works effectively in partnership with all colleagues; supports with actions that secure achievement of the team objectives.
- Excellent organisational skills in a customer service environment.
Person Specification:
- Prior knowledge of the automotive industry.
- Experience with accounting and payment processes including invoicing and payment collection.
- Computer literate (Word, Excel and Outlook).
- Excellent administration skills.
- Enthusiastic.
- Approachable.
- Outstanding organisation skills.
- Good clear telephone manner.
- Customer service driven.
- Strive to ensure customer satisfaction at all times.
Employee Benefits:
- Paid Overtime.
- Monthly Bonus Scheme.
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.
Working Hours:
8:30am – 5:00pm, Monday to Friday, 40 hours per week plus 1 in 3 Saturday mornings (At overtime rate).
Job Types: Full-time, Permanent
Additional pay:
- Bonus scheme
- Performance bonus
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Overtime
Experience:
- Automotive Parts: 2 years (preferred)
Parts Advisor employer: Purple Dash
Contact Detail:
Purple Dash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk in for that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Since the role is all about dealing with customers, think of scenarios where you can demonstrate your ability to exceed expectations. Role-play with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with people in the automotive industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips on landing that Parts Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and it’s the best way to ensure it gets noticed. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the automotive industry shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about being a Parts Advisor and helping customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and the automotive sector. We love seeing how your skills match our needs, so don’t be shy about showcasing your organisational skills and any previous roles that relate to this position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and experiences that align with the job description.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at Purple Dash
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry. Familiarise yourself with common parts, terminology, and trends. This will not only help you answer questions confidently but also show your passion for the role.
✨Customer Service Focus
Prepare examples of how you've exceeded customer expectations in previous roles. Think about specific situations where you went above and beyond to ensure satisfaction. This will demonstrate your commitment to customer service, which is key for a Parts Advisor.
✨Organisational Skills Showcase
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share a story about a busy day where you successfully juggled multiple responsibilities. This will highlight your organisational skills, which are crucial for this position.
✨Practice Your Communication
Since you'll be dealing with customers both face-to-face and over the phone, practice your telephone manner and interpersonal skills. Consider doing mock interviews with a friend to refine your approach and ensure you come across as approachable and enthusiastic.
