At a Glance
- Tasks: Lead daily operations of a women's health clinic and ensure exceptional patient experiences.
- Company: Leading health clinic in London focused on women's health.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Join a dynamic team dedicated to quality care and operational excellence.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Degree in healthcare or related field and 5 years of management experience.
The predicted salary is between 55000 - 60000 £ per year.
Purosearch are working with a leading health clinic in London to recruit an experienced Practice Manager / Clinic Manager to lead the day-to-day operations of a specialist women's health clinic. This is a key leadership role responsible for ensuring exceptional patient experience, operational excellence, regulatory compliance, and commercial performance.
Working closely with the Medical Director and multidisciplinary clinical teams, you will oversee all non-clinical operations, ensuring our patients receive a seamless, compassionate, and high-quality service throughout their health journey.
As Clinic Manager, you will be responsible for:
- Operational Leadership
- Oversee the daily operational management of the clinic.
- Ensure efficient scheduling, patient flow, and coordination across all departments.
- Manage staffing rotas, clinic capacity, and operational continuity.
- Identify and resolve operational challenges to maintain excellent service delivery.
- Patient Experience
- Deliver an outstanding patient-centred experience throughout the fertility journey.
- Monitor patient satisfaction and implement service improvements.
- Manage complaints professionally and ensure effective service recovery.
- Promote a culture of empathy, professionalism, and exceptional customer care.
- Financial & Commercial Performance
- Support delivery of the clinic's financial and operational targets.
- Monitor clinic activity, treatment starts, appointment utilisation, and revenue performance.
- Work with Finance to support budgeting and minimise revenue leakage.
- Oversee billing processes, cancellations, and refunds.
- Leadership & People Management
- Lead and develop operational and administrative teams.
- Recruit, coach, and manage staff performance in partnership with HR.
- Ensure compliance with mandatory training and competency requirements.
- Foster a positive, engaged, and high-performing team culture.
- Marketing & Business Development
- Oversee clinic marketing activities to support sustainable growth.
- Monitor enquiry levels, lead conversion, and marketing effectiveness.
- Support patient acquisition initiatives, events, and referrer engagement.
- Quality & Compliance
- Ensure compliance with HFEA regulations, CQC standards, clinic policies, and quality management systems.
- Support audits, inspections, incident management, and continuous quality improvement.
- Maintain operational readiness for regulatory inspections.
- Reporting & Governance
- Produce weekly KPI reports and monthly operational reports.
- Monitor performance dashboards and identify improvement opportunities.
- Maintain accurate operational records and reporting.
About You
We’re looking for a confident, organised, and commercially aware healthcare manager who enjoys leading teams and delivering exceptional service.
Essential
- Degree in Healthcare Administration, Business Management, Nursing, Life Sciences, or a related discipline.
- At least 5 years' experience in healthcare clinical management or practice management.
- Experience managing multidisciplinary teams and supervising staff.
- Strong knowledge of healthcare quality management and regulatory compliance.
- Excellent communication, leadership, and organisational skills.
- Financial awareness and strong problem-solving ability.
Practice Manager / Clinic Manager employer: Purosearch
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StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager / Clinic Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Purosearch.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Purosearch.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Purosearch, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Manager / Clinic Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Purosearch.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Purosearch.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Purosearch. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Purosearch. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Purosearch
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Purosearch’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
