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- Tasks: Engage with customers, solve problems, and assist with shipping details.
- Company: Join Purolator, Canada's top logistics provider with over 60 years of experience.
- Benefits: Enjoy a competitive pay of $20.92/hr and a supportive work environment.
- Why this job: Make a real impact in your community while building valuable skills.
- Qualifications: Customer service experience preferred; must lift 70 lbs and stand for 3 hours.
- Other info: This is a temporary contract role until June 2026.
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Location:
Langley, British Columbia, CA, V1M 3A7
It’s not a package. It’s a promise.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
Job Type: Temporary contract until June 2026
Pay: $20.92 / hr.
Customer Service Orientation
- Serving our customers efficiently and courteously over the phone and in person, including up-selling and cross-selling corporate products and services.
- Handling customer complaints and inquiries, problem solving, and working to resolve shipment, equipment, and technology challenges.
- Collaborating with Head Office, management, drivers, warehousing staff, and other partners to ensure excellent customer service.
- Building positive relationships with customers, vendors, tenants, and key contacts.
- Assisting customers with shipping details and account issues using technology.
- Loading, scanning, logging, and resolving freight issues.
Responsibilities
- Communicating positively with all stakeholders both orally and in writing.
- Taking personal responsibility and accountability for actions.
- Adhering to corporate policies, safety standards, and uniform requirements.
- Being punctual and reliable.
- Living the Purolator values and representing them to customers and partners.
- Focusing on customer service, problem solving, relationship building, and technology use.
- Having 3-12 months of customer service, retail, and POS system experience preferred.
- Ability to lift 70 lbs and stand for 3-hour intervals.
- Exhibiting professional communication, listening, and attention to detail skills.
- Experience working independently and in teams, with safety standards is an asset.
POSTING DETAILS
Location: Retail – Surrey
Working Conditions: Retail and warehouse environments
Reports to: Manager Retail Regional
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Indigenous status. We will accommodate applicants during the recruitment process as needed.
We prioritize employee safety, a supportive work environment, and hiring for attitude with skill training. Learn more at www.purolator.com.
Every day, our employees have the opportunity to connect, make a positive impact, and contribute to our community.
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Retail Representative - Nordel Float employer: Purolator
Contact Detail:
Purolator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Representative - Nordel Float
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Purolator prides itself on customer service and community impact, so be ready to discuss how your personal values align with theirs during any conversations.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you successfully resolved customer issues or built strong relationships, as these will be key in demonstrating your fit for the role.
✨Tip Number 3
Practice your communication skills. Since the role involves interacting with various stakeholders, being able to communicate clearly and positively is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be prepared to discuss how you’ve worked effectively in teams before, as this role requires collaboration with different departments to ensure excellent service.
We think you need these skills to ace Retail Representative - Nordel Float
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Retail Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or complaints in the past, showcasing your ability to build relationships and resolve issues.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Retail Representative role.
How to prepare for a job interview at Purolator
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your problem-solving abilities and how you built positive relationships with customers.
✨Demonstrate Team Collaboration
The job requires working closely with various stakeholders. Discuss your experience collaborating with team members and other departments. Mention any instances where teamwork led to improved customer satisfaction or operational efficiency.
✨Familiarise Yourself with Technology
As the role involves using technology for shipping details and account issues, make sure to mention any relevant experience with POS systems or similar technologies. Be ready to discuss how you adapt to new tools and systems quickly.
✨Emphasise Reliability and Accountability
Punctuality and reliability are key traits for this position. Share examples that demonstrate your commitment to being dependable and taking responsibility for your actions. This will show that you align with the company's values and expectations.
