At a Glance
- Tasks: Deliver exceptional customer service and solve problems in a dynamic retail environment.
- Company: Join Canada’s leading logistics provider with a commitment to community and teamwork.
- Benefits: Earn $21.56 per hour, gain valuable skills, and enjoy a supportive workplace.
- Other info: Flexible hours, great team culture, and opportunities for growth await you!
- Why this job: Make a real impact while building relationships and enhancing your career.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 21.56 - 21.56 £ per hour.
It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people.
Location: Cornwall, ON
Shift: Monday to Friday, 3pm to 6pm, 15 hours per week
Pay: $21.56 per hour
- Customer Service Orientation: Serving our customers in the most efficient and courteous manner on the telephone and in person, up-selling and cross-selling corporate products and services, handling customer complaints and inquiries.
- Problem Solving: Working to resolve problem shipments, equipment and technology challenges, collaborating with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellence in customer service.
- Relationship Building: Building positive relationships with Head Office, local management, drivers, warehousing staff, account managers, customers, and key contacts such as vendors and building tenants.
- Technology: Assisting customers with shipping details and account challenges, loading, scanning, logging, and calling resolution freight, cash reconciliation including deposits and key control.
- Communication Responsibilities: Communicating positively with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners orally and in writing, listening to customers and key partners.
- Personal Responsibility and Accountability: Compliance with all corporate policies and procedures (including uniforms), adhering to all safety standards, being punctual, living the Purolator values, representing the Purolator values to customers and key partners, and performing other duties as assigned by management.
Key Areas of Focus:
- Customer service orientation
- Ability to problem solve
- Excellent relationship building skills
- Experience and adaptation to using technology
- Excellent communication skills
- Takes personal responsibility and accountability for actions and situations
Experience: 3-12 months customer service experience preferred, 3-12 months retail experience preferred, 3-12 months using technology/POS system experience preferred, ability to lift 70lbs/stand for 3-hour intervals, professional communication skills (oral and written), proven track record of personal responsibility and accountability including attendance, uniform compliance, and attention to detail, experience working in a team environment and independently is an asset, experience working in an environment with safety standards is an asset.
Language Requirement: There are no language requirements for this position.
Working Conditions: Retail Center Environment; Warehouse Environment
Puroalator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices.
Retail Representative in Cornwall employer: Purolator
At Purolator, we pride ourselves on being more than just a logistics provider; we are a community that values our employees and their contributions. Located in Cornwall, ON, we offer a supportive work environment with flexible scheduling for our Linehaul Drivers, ensuring a healthy work-life balance while providing opportunities for personal and professional growth. Join us to be part of a team that is dedicated to delivering promises and making a positive impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Representative in Cornwall
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Purolator and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Purolator and let us see your personality shine through!
We think you need these skills to ace Retail Representative in Cornwall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Purolator.
Get Familiar with Our Brand:Before applying, take some time to learn about Purolator and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Purolator
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Purolator.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Purolator will surely appreciate.
