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- Tasks: Provide top-notch technical support for CCTV and security systems to customers.
- Company: Join PureTech, a family-owned leader in security products.
- Benefits: Enjoy free parking, a pension scheme, and 24 days annual leave.
- Why this job: Make a real difference by helping customers solve technical issues.
- Qualifications: Strong IT skills and customer service experience are essential.
- Other info: Collaborative team environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Hilsea, Portsmouth
Fulltime: 9.00am - 5.30pm
Office based: Monday to Friday
Salary: Competitive
Contract type: Permanent
Overview
PureTech is a family-owned business with its head office based in Hilsea, Hampshire and is a leading provider of CCTV & Security products, distributed through a national network of trade installers. PureTech supply well recognised product brands including Dahua, Viper & Ajax.
The Role:
As a key member of our technical team, you will play a vital role in delivering high‑quality support to customers using our CCTV and security systems. You will diagnose and resolve technical issues, provide clear and practical guidance, and ensure every customer receives a positive and reliable service experience. Your contribution will help maintain the smooth operation of our products and strengthen customer confidence in our technical support.
Key Responsibilities:
- Provide remote technical support to customers via phone, email, webchat, helpdesk software, and remote‑access tools such as Apps and TeamViewer.
- Diagnose and resolve technical issues, including fault‑finding, product testing, problem resolution, and routine system checks.
- Manage support tickets efficiently, ensuring all interactions are handled professionally and resolved in a timely manner.
- Escalate complex or high‑priority issues when needed to ensure customers receive a prompt and effective response.
- Maintain accurate and up‑to‑date records of all support activities within internal systems.
- Respond promptly to all communications and deliver a high standard of customer service at all times.
- Work collaboratively with internal departments to support effective service delivery and quick problem resolution.
- Assist with the evaluation of new or existing products and upgrades to support operational needs.
- Contribute to the central knowledge base by sharing issues, solutions, and insights with the wider support team.
- Organise and prioritise daily workload to meet targets and deadlines while supporting overall team performance.
Skills and Experience:
- Strong IT skills with a solid understanding of IP networking.
- Clear and confident communication.
- Strong problem‑solving ability with good attention to detail.
- Customer service experience, ideally in a technical setting.
- Knowledge or experience of CCTV or security systems (is desirable).
- Able to manage and prioritise your workload effectively.
- Confident working independently and as part of a team.
Benefits:
- Free onsite parking
- Company Pension Scheme
- Cycle to work scheme
- 24 days annual leave plus bank holidays
- Birthday Vouchers
- Company Events
To submit your CV for this exciting opportunity, please press ‘Apply’ now and await further instructions.
Technical Support Advisor employer: PureTech
Contact Detail:
PureTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Get to know the company! Research PureTech and its products, especially their CCTV and security systems. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical skills! Brush up on your IT knowledge, especially IP networking and troubleshooting techniques. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and confident when discussing your experiences. Remember, as a Technical Support Advisor, you'll need to explain complex issues simply, so practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at PureTech. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Advisor role. Highlight your IT skills, customer service experience, and any relevant knowledge of CCTV or security systems. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how your problem-solving skills can benefit us. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since you'll be providing support via various channels, it's crucial to demonstrate your clear and confident communication style in your application. Whether it's through your CV or cover letter, let us see how you articulate your thoughts.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at PureTech!
How to prepare for a job interview at PureTech
✨Know Your Tech
Brush up on your knowledge of CCTV and security systems. Familiarise yourself with common technical issues and solutions, as well as the products PureTech offers. This will help you demonstrate your expertise and confidence during the interview.
✨Practice Problem-Solving
Prepare for scenario-based questions where you'll need to diagnose and resolve technical issues. Think through how you would approach common problems and articulate your thought process clearly. This shows your analytical skills and customer service mindset.
✨Showcase Communication Skills
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to role-play a support call, so being able to convey information effectively will set you apart from other candidates.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with others. Share examples of how you've contributed to team success in previous roles, especially in a technical support context. This will show that you're not just a lone wolf but a valuable team player.