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- Tasks: Monitor alarms and CCTV, handle calls, and ensure safety protocols.
- Company: Join Pure Monitoring, the UK's top accredited monitoring station since 2014.
- Benefits: Enjoy free parking, a pension scheme, cycle scheme, 20 days holiday, and birthday vouchers.
- Why this job: Be part of a dynamic team, gain valuable skills, and make a real impact in security.
- Qualifications: Strong communication skills; SIA CCTV Licence is a plus but not required.
- Other info: Full training provided; work on a flexible 4 on 4 off night shift.
The predicted salary is between 26800 - 27800 £ per year.
CCTV Operator – Alarm Receiving Operator – Nights Salary £26,800 -£27,800* Full time 12-hour shift pattern – 20:00 – 08:00 Location: Hilsea Portsmouth Full time night shift on a 4 on 4 off shift basis QVIS Monitoring has rebranded to Pure Monitoring and is the UK\’s most Accredited Monitoring Station. With extensive experience within the security and CCTV industry, we\’ve been offering CCTV and Alarm monitoring since 2014. Our clients receive the best service and attention to detail, independently verified each year by the highest UK security regulatory bodies. We\’re looking for qualified individuals to join the team at our monitoring centre in Hilsea, Portsmouth. The Role: CCTV Operator -Alarm Receiving Operator – Nights As an Alarm Receiving Operator you will be responsible for answering incoming phone calls to the alarm receiving centre, monitoring customer alarms, CCTV and communicating with customer key contacts regarding their alarms. Key Responsibilities: CCTV Operator – Alarm Receiving Operator – Nights * Alarm handling and CCTV Operating on our bespoke software * PC data entry and basic administration duties * Edit and handle customer records * Follow procedures methodically and uphold excellent standards * Deal with customer requests via telephone and email in a professional nature * Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice. * Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures. * Provide routine system support to all clients i.e. system testing, administering alarm configurations * Participate in departmental administrative duties when needed * Report all events and actions taken in a clear, legible, and accurate written format * Provide a courteous telephone answering service and deal efficiently with all enquiries * Ensure smooth handovers between operators Your Skills and Experience: CCTV Operator – Alarm Receiving Operator – Nights * Clear, effective communication and strong interpersonal skills * Good organisation and efficiency with the ability to multi-task * Exceptional concentration, good attention to detail and possess excellent customer service skills * Professional with the ability to work under pressure and remain calm, using good judgemental skills * SIA CCTV Licence is an advantage, but not essential * Full Training will be given – *completion of training modules can be achieved within 6 months Benefits: * Free onsite parking * Company Pension scheme * Cycle Scheme * 20 Days holiday * Birthday Vouchers * Company Events To submit your CV for the CCTV – ARC Operator opportunity, please press ‘Apply’ now and await further instructions
CCTV Operator - Alarm Receiving Operator - Nights employer: PureTech
Contact Detail:
PureTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator - Alarm Receiving Operator - Nights
✨Tip Number 1
Familiarise yourself with the specific software used for CCTV monitoring and alarm handling. Understanding how to navigate these systems can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. Practising how to remain calm and articulate when dealing with emergencies will demonstrate your suitability for the role.
✨Tip Number 3
Research the company’s values and recent developments in the security industry. Showing that you are informed about Pure Monitoring and its commitment to quality service can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace CCTV Operator - Alarm Receiving Operator - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a CCTV Operator. Emphasise your communication skills, attention to detail, and any previous experience in security or customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to handle alarms and CCTV operations, and how you can contribute to maintaining high standards in the monitoring centre.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to multi-task, and experience working under pressure. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at PureTech
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a CCTV Operator and Alarm Receiving Operator. Understand the key tasks such as alarm handling, customer communication, and system monitoring. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully handled customer interactions in the past. Be ready to discuss how you would manage difficult situations or emergencies calmly and professionally.
✨Demonstrate Attention to Detail
Highlight your ability to pay attention to detail, especially when it comes to monitoring systems and reporting events. You might be asked to provide examples of how your meticulous nature has benefited previous employers or projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement and decision-making skills under pressure. Think about potential emergency situations you could face in this role and how you would respond effectively while adhering to company procedures.