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- Tasks: Monitor alarms and CCTV, handle customer calls, and ensure safety protocols.
- Company: Join Pure Monitoring, the UK's top accredited monitoring station since 2014.
- Benefits: Enjoy free parking, a pension scheme, 20 days holiday, and birthday vouchers.
- Why this job: Be part of a dynamic team with full training and opportunities for growth.
- Qualifications: Strong communication skills; SIA CCTV Licence is a plus but not required.
- Other info: Work in a rotating shift pattern with a supportive work culture.
The predicted salary is between 26800 - 27800 £ per year.
CCTV Operator – Alarm Receiving Operator – Days & Nights Salary £26,800 – £27,800* Full time 12 hour rotating shift pattern – 08:00 – 20:00 & 20:00 – 08:00 Location: Hilsea Portsmouth (Full time 4-day shift /4-day shift – 4-night shift /4-night shift – rotation on a 4 on 4 off shift basis) QVIS Monitoring has rebranded to Pure Monitoring and is the UK\’s most Accredited Monitoring Station. With extensive experience within the security and CCTV industry, we\’ve been offering CCTV and Alarm monitoring since 2014. Our clients receive the best service and attention to detail, independently verified each year by the highest UK security regulatory bodies. We\’re looking for qualified individuals to join the team at our monitoring centre in Hilsea, Portsmouth. The Role: CCTV Operator -Alarm Receiving Operator – Days & Nights As an Alarm Receiving Operator you will be responsible for answering incoming phone calls to the alarm receiving centre, monitoring customer alarms, CCTV and communicating with customer key contacts regarding their alarms. Key Responsibilities: CCTV Operator – Alarm Receiving Operator – Days & Nights * Alarm handling and CCTV Operating on our bespoke software * PC data entry and basic administration duties * Edit and handle customer records * Follow procedures methodically and uphold excellent standards * Deal with customer requests via telephone and email in a professional nature * Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice. * Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures. * Provide routine system support to all clients i.e. system testing, administering alarm configurations * Participate in departmental administrative duties when needed * Report all events and actions taken in a clear, legible, and accurate written format * Provide a courteous telephone answering service and deal efficiently with all enquiries * Ensure smooth handovers between operators Your Skills and Experience: CCTV Operator – Alarm Receiving Operator – Days & Nights * Clear, effective communication and strong interpersonal skills * Good organisation and efficiency with the ability to multi-task * Exceptional concentration, good attention to detail and possess excellent customer service skills * Professional with the ability to work under pressure and remain calm, using good judgemental skills * SIA CCTV Licence is an advantage, but not essential * Full Training will be given – *completion of training modules can be achieved within 6 months Benefits: * Free onsite parking * Company Pension scheme * Cycle Scheme * 20 Days holiday * Birthday Vouchers * Company Events To submit your CV for the CCTV – ARC Operator opportunity, please press ‘Apply’ now and await further instructions
CCTV Operator - Alarm Receiving Operator - Days & Nights employer: PureTech
Contact Detail:
PureTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator - Alarm Receiving Operator - Days & Nights
✨Tip Number 1
Familiarise yourself with the specific software used for CCTV monitoring. If you can, try to get hands-on experience or watch tutorials online. This will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. As an Alarm Receiving Operator, you'll need to handle calls professionally and efficiently. Practising clear and concise communication can make a big difference in how you come across during the interview.
✨Tip Number 3
Understand the importance of compliance and procedures in the security industry. Research relevant legislation and codes of practice related to CCTV operations. This knowledge will demonstrate your commitment to maintaining high standards and safety.
✨Tip Number 4
Prepare for situational questions that assess your ability to remain calm under pressure. Think of examples from past experiences where you've successfully managed stressful situations. This will help us see how you might handle real-life scenarios in the role.
We think you need these skills to ace CCTV Operator - Alarm Receiving Operator - Days & Nights
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the CCTV Operator position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and qualifications. Emphasise any previous roles in security or customer service, as well as your ability to handle pressure and multi-task.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Pure Monitoring and how your skills align with their needs, particularly in communication and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at PureTech
✨Know the Role Inside Out
Make sure you understand the responsibilities of a CCTV Operator and Alarm Receiving Operator. Familiarise yourself with alarm handling, CCTV operating software, and the importance of following procedures methodically.
✨Demonstrate Communication Skills
Since effective communication is key in this role, prepare to showcase your interpersonal skills. Think of examples where you've successfully handled customer requests or communicated under pressure.
✨Showcase Your Attention to Detail
This position requires exceptional concentration and attention to detail. Be ready to discuss how you've maintained high standards in previous roles, especially when dealing with data entry or monitoring systems.
✨Prepare for Scenario Questions
Expect questions that assess your judgement and ability to remain calm under pressure. Prepare for hypothetical scenarios related to emergency responses or customer interactions, and think through your responses carefully.