Store Manager - London

POSITION OVERVIEW

Position

Store Manager

Location

London

Schedule

Full-time

Pay

Competitive

PURESEOUL is the largest Korean cosmetic specialist in the UK.

We work directly with some of Korea's top beauty brands to offer an extensive range of over 2000 Skincare, makeup, hair and body products online and via our offline stores.

Since 2019, we have been the go-to destination for UK K-Beauty enthusiasts online and offline, with 8K+ 5-star Trustpilot reviews!

The Store Manager is responsible for overseeing all aspects of daily store operations, with a strong focus on team leadership, performance management, and ensuring smooth and efficient store functioning.

This role blends operational oversight with process improvement responsibilities, requiring close collaboration with senior management, warehouse teams, and Head Office.

As a key leader on the shop floor, the Retail Supervisor drives consistency in execution, delivers regular feedback, and supports staff development through clear communication and role modelling.

They are actively involved in staffing, inventory control, customer service, and reporting processes, ensuring operational standards are met and continuously improved.

Working closely with peers, the Store Manager also shares knowledge and contributes to the ongoing enhancement of store performance and customer experience.

KEY RESPOSIBILITIES

As Store Manager, you are personally responsible for overseeing and ensuring the effective execution of the following duties:

• Personally manage staff schedules and rotas, ensuring optimal coverage and smooth daily operations.
• Take ownership of payroll reporting, ensuring accuracy and compliance with company procedures.
• Oversee all matters related to staff attendance, including recording sickness, managing lateness, and processing contract amendments.
• Lead performance management for the team, supporting development through guidance, participating in appraisals alongside HR, and providing constructive feedback.
• Personally approve and manage annual leave requests, maintaining appropriate staffing levels at all times.
• Directly support recruitment efforts, including shortlisting and interviewing candidates, and assist in the overall hiring process.
• Oversee and be accountable for the onboarding process, ensuring new employees are properly trained and compliant with health and safety regulations.
• Support and monitor product and inventory transfers to the store, assisting with transfer schedules and helping to maintain accurate and organised in-store stock levels.
• Support the investigation and resolution of stock discrepancies, taking a lead role in managing in-store aspects of the process.
• Ensure product rotation and stock freshness are maintained to company standards through regular checks and delegation.
• Personally verify deliveries and elevate any issues or discrepancies to the appropriate departments.
• Approve returns and discounts, ensuring all are handled within policy and documented accordingly.
• Conduct regular one-to-one meetings with Assistant Supervisors, setting clear goals and monitoring team progress.
• Lead daily stand‑up meetings, ensuring all staff are aligned, motivated, and aware of store priorities.
• Provide excellent customer service, and support daily retail operations to ensure smooth running of the store and create an engaging in‑store experience.

SKILLS & COMPETENCIES

• Proven leadership and people management skills (retail 1 year+)
• Strong organisational and operational decision-making abilities.
• Excellent interpersonal and communication skills.
• Ability to work effectively under pressure and manage competing priorities.
• WHO WE'RE LOOKING FOR

We are looking for a confident and friendly team member who is passionate about the Korean beauty industry.

• Love to work as part of a close-knit team
• Strong passion and existing knowledge of the Korean beauty industry
• Excellent communication and customer service skills.
• Ability to work efficiently and multi-task in a fast-paced environment.
• Have a good understanding of customer deliverables and deliver exemplary customer service.
• Previous retail experience, preferably in beauty or skincare.
• JOB PERKS & BENEFITS
• Employee discount: 20% discount across online and offline stores.
• Holiday entitlement: 30 days pro rata.
• Casual dress code: Comfy and casual dress environment.
• Pension scheme: Company pension (5% employee, 3% employer).
• Professional development: Opportunities for growth and development.
• EAP Platform: Access to well-being and therapy sessions.
• Bright Xchange discounts: Cashback, vouchers, and exclusive discounts.
• #J-18808-Ljbffr