At a Glance
- Tasks: Support email marketing campaigns and customer loyalty initiatives for a leading K-Beauty brand.
- Company: Join PURESEOUL, the UK's largest Korean cosmetic specialist with a vibrant culture.
- Benefits: Enjoy a 20% employee discount, 30 days holiday, and professional development opportunities.
- Other info: Fast-paced environment with great career growth potential and a casual dress code.
- Why this job: Be part of a dynamic team that enhances customer experiences in the beauty industry.
- Qualifications: Organised, creative, and strong communication skills; marketing experience is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Position
CRM & Promotions Assistant
Location
London Office (Holborn). In Office required, not a remote position
Schedule
Full-time (Mon - Fri, 8 am to 4:30 pm)
Salary
PURESEOUL is the largest Korean cosmetic specialist in the UK. We work directly with some of Koreas top beauty brands to offer an extensive range of over 2000 Skincare, makeup, hair and body products online and via our offline stores.
Since 2019, we have been the go-to destination for UK K-Beauty enthusiasts online and offline, with 8K+ 5-star Trustpilot reviews!
The Role
Working closely with the CRM & Promotions Coordinator, you'll support the planning and delivery of email marketing campaigns, customer loyalty initiatives and promotional activity across the business.
You'll play a key role in ensuring campaigns are delivered accurately, on time and provide an excellent customer experience.
You'll also work cross-functionally with Marketing, Ecommerce, Merchandising, Warehouse and Retail teams to coordinate promotions from planning through to execution.
Key Responsibilities
- CRM & Email Marketing
- Assist in building and scheduling email campaigns within Klaviyo.
- Create engaging email layouts and write compelling campaign copy.
- QA and test email campaigns, customer journeys and automated flows before launch.
- Support the implementation of A/B tests and report on campaign performance.
- Build, test and launch website sign-up forms for campaigns and events.
- Assist with customer segmentation and database management.
- Maintain data hygiene through regular suppression lists and customer database cleaning.
- Keep up to date with CRM trends, best practices and platform developments.
- Loyalty Programme
- Support the day-to-day management of the PURESEOUL loyalty programme.
- Coordinate loyalty reward stock with the Warehouse team.
- Assist in planning new loyalty campaigns, rewards and member-exclusive initiatives.
- Monitor redemption activity and highlight opportunities to improve customer engagement.
- Promotions & Campaign Coordination
- Assist in overseeing the promotions calendar, ensuring all activity is accurately planned and communicated.
- Support the planning and coordination of promotional campaigns across stores and ecommerce.
- Assist with campaign timelines and ensure key deadlines are met.
- Liaise with Warehouse and Retail teams to organise transfers and campaign logistics.
- Identify key seasonal moments and brand opportunities to support promotional planning.
- Customer Experience
- Aid in monitoring customer feedback across Trustpilot, Google Reviews and Zendesk.
- Report on customer sentiment and identify recurring trends or issues.
- Support customer experience initiatives and projects designed to improve the customer journey.
- Reporting & Administration
- Assist with campaign reporting and performance tracking.
- Maintain CRM documentation, campaign trackers and internal planning documents.
- Provide administrative support across CRM and promotional projects as required.
About You
- Highly organised with excellent attention to detail.
- A strong communicator who enjoys working across multiple teams.
- Creative with an interest in marketing and customer engagement.
- Analytical and comfortable working with data and campaign performance.
- Able to manage multiple deadlines in a fast-paced environment.
- Proactive, eager to learn and willing to take ownership of projects.
Desirable Skills & Experience
- Previous experience in marketing, CRM, ecommerce or retail (placement, internship or commercial experience welcomed).
- Experience using email marketing platforms such as Klaviyo.
- Familiarity with Shopify is advantageous.
- Strong written communication skills.
- Good knowledge of Microsoft Excel.
- An interest in beauty, retail or Korean culture is a bonus.
- JOB PERKS & BENEFITS
- Employee discount: 20% discount across online and offline stores.
- Holiday entitlement: 30 days pro rata.
- Casual dress code: Comfy and casual dress environment.
- Pension scheme: Company pension (5% employee, 3% employer).
- Professional development: Opportunities for growth and development.
- EAP Platform: Access to well-being and therapy sessions.
- Bright Xchange discounts: Cashback, vouchers, and exclusive discounts.
CRM Assistant in London employer: PURESEOUL
As a Facilities and Maintenance Coordinator based in our vibrant Central London office, you will thrive in a supportive work culture that values collaboration and innovation. With a competitive salary starting at £38,000 PA, generous holiday allowance, and opportunities for professional growth, we are committed to fostering an environment where your contributions are recognised and rewarded. Join us to enjoy unique perks like a 20% employee discount and a casual dress code, all while being part of a dynamic team dedicated to excellence in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for PURESEOUL and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like PURESEOUL are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with PURESEOUL on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at PURESEOUL. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Assistant in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit PURESEOUL. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of PURESEOUL:Show us that you’ve done your homework! In your application, briefly mention what you admire about PURESEOUL’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at PURESEOUL
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at PURESEOUL will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At PURESEOUL, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
