At a Glance
- Tasks: Lead daily store operations and manage a passionate team in the beauty industry.
- Company: Join PURESEOUL, the UK's largest Korean cosmetic specialist with a vibrant culture.
- Benefits: Enjoy a 20% employee discount, 30 days holiday, and professional development opportunities.
- Other info: Casual dress code and access to well-being support make this a great workplace.
- Why this job: Be part of a dynamic team that shares your love for K-Beauty and customer service.
- Qualifications: Retail experience and a passion for Korean beauty are essential.
The predicted salary is between 24300 - 29700 £ per year.
POSITION OVERVIEW
Position: Store Manager
Location: Birmingham
Schedule: Full-time
Pay: Competitive
PURESEOUL is the largest Korean cosmetic specialist in the UK. We work directly with some of Korea's top beauty brands to offer an extensive range of over 2000 Skincare, makeup, hair and body products online and via our offline stores. Since 2019, we have been the go-to destination for UK K-Beauty enthusiasts online and offline, with 8K+ 5-star Trustpilot reviews!
The Store Manager is responsible for overseeing all aspects of daily store operations, with a strong focus on team leadership, performance management, and ensuring smooth and efficient store functioning. This role blends operational oversight with process improvement responsibilities, requiring close collaboration with senior management, warehouse teams, and Head Office. As a key leader on the shop floor, the Retail Supervisor drives consistency in execution, delivers regular feedback, and supports staff development through clear communication and role modelling. They are actively involved in staffing, inventory control, customer service, and reporting processes, ensuring operational standards are met and continuously improved. Working closely with peers, the Store Manager also shares knowledge and contributes to the ongoing enhancement of store performance and customer experience.
If you share our passion for Korean beauty and have previous experience in retail, then this is the perfect job for you!
Check out our Indeed profile or our Instagram @pureseouluk to find out more.
KEY RESPOSIBILITIES
As Store Manager, you are personally responsible for overseeing and ensuring the effective execution of the following duties:
- Personally manage staff schedules and rotas, ensuring optimal coverage and smooth daily operations.
- Take ownership of payroll reporting, ensuring accuracy and compliance with company procedures.
- Oversee all matters related to staff attendance, including recording sickness, managing lateness, and processing contract amendments.
- Lead performance management for the team, supporting development through guidance, participating in appraisals alongside HR, and providing constructive feedback.
- Personally approve and manage annual leave requests, maintaining appropriate staffing levels at all times.
- Directly support recruitment efforts, including shortlisting and interviewing candidates, and assist in the overall hiring process.
- Oversee and be accountable for the onboarding process, ensuring new employees are properly trained and compliant with health and safety regulations.
- Support and monitor product and inventory transfers to the store, assisting with transfer schedules and helping to maintain accurate and organised in-store stock levels.
- Support the investigation and resolution of stock discrepancies, taking a lead role in managing in-store aspects of the process.
- Ensure product rotation and stock freshness are maintained to company standards through regular checks and delegation.
- Personally verify deliveries and *escalate* any issues or discrepancies to the appropriate departments.
- Approve returns and discounts, ensuring all are handled within policy and documented accordingly.
- Conduct regular one-to-one meetings with Assistant Supervisors, setting clear goals and monitoring team progress.
- Lead daily stand-up meetings, ensuring all staff are aligned, motivated, and aware of store priorities.
- Provide excellent customer service, and support daily retail operations to ensure smooth running of the store and create an engaging in-store experience.
SKILLS & COMPETENCIES
- Proven leadership and people management skills (retail 1 year+)
- Strong organisational and operational decision-making abilities.
- Excellent interpersonal and communication skills.
- Ability to work effectively under pressure and manage competing priorities.
WHO WE'RE LOOKING FOR
We are looking for a confident and friendly team member who is passionate about the Korean beauty industry.
- Love to work as part of a close-knit team
- Strong passion and existing knowledge of the Korean beauty industry
- Excellent communication and customer service skills.
- Ability to work efficiently and multi-task in a fast-paced environment.
- Have a good understanding of customer deliverables and deliver exemplary customer service.
- Previous retail experience, preferably in beauty or skincare.
JOB PERKS & BENEFITS
- Employee discount: 20% discount across online and offline stores.
- Holiday entitlement: 30 days pro rata.
- Casual dress code: Comfy and casual dress environment.
- Pension scheme: Company pension (5% employee, 3% employer).
- Professional development: Opportunities for growth and development.
- EAP Platform: Access to well-being and therapy sessions.
- BrightXchange discounts: Cashback, vouchers, and exclusive discounts.
Store Manager - Birmingham employer: PURESEOUL
As a Facilities and Maintenance Coordinator based in our vibrant Central London office, you will thrive in a supportive work culture that values collaboration and innovation. With a competitive salary starting at £38,000 PA, generous holiday allowance, and opportunities for professional growth, we are committed to fostering an environment where your contributions are recognised and rewarded. Join us to enjoy unique perks like a 20% employee discount and a casual dress code, all while being part of a dynamic team dedicated to excellence in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PURESEOUL, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PURESEOUL!
We think you need these skills to ace Store Manager - Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PURESEOUL, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PURESEOUL and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PURESEOUL that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PURESEOUL
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
