Facilities and Maintenance Manager

Facilities and Maintenance Manager

Join to apply for the Facilities and Maintenance Manager role at PURESEOUL • The Home of K-Beauty. The position is based in London, Holborn Head Office. This is an in‑person position, not remote.

Schedule: Full‑time (Mon‑Fri, 8:00‑4:30pm am)

Salary: Starting from £38,000 (depending on experience)

Position Overview

As a Facilities and Maintenance Manager, you will oversee the maintenance and operational performance of our nationwide retail estate. Reporting to the Head of Property and Facilities, you’ll take full ownership of facilities management across multiple sites ensuring compliance, safety, efficiency, and cost control. This is a field‑based role requiring regular travel across our UK estate, with attendance at our Holborn Head Office one day per week. You’ll manage external contractors, lead an internal support team, and drive a proactive maintenance strategy that upholds our high operational standards and enhances the customer and colleague experience across all locations.

Key Responsibilities

• Develop and implement a comprehensive facilities and maintenance management plan aligned with company objectives and operational needs.
• Ensure compliance and safety: oversee adherence to all government regulations, health and safety standards, and environmental or energy efficiency commitments.
• Manage maintenance operations: administer on‑site maintenance contracts covering both statutory and non‑statutory services such as fire safety, HVAC, cleaning, waste management, and building systems.
• Oversee contractors and service providers: select, manage, and evaluate external suppliers to ensure high performance, cost efficiency, and service quality.
• Lead internal support teams: supervise and support a small office‑based administration team in Plymouth, fostering strong coordination and accountability.
• Manage budgets and resources: plan, monitor, and control facility‑related budgets, ensuring efficient use of resources and cost‑effective maintenance delivery.
• Maintain asset and compliance records: keep accurate and up‑to‑date records of assets, service reports, compliance certificates, and maintenance logs.
• Liaise with stakeholders: work closely with store teams, senior management, and suppliers to resolve maintenance and facility issues quickly and effectively.
• Drive operational excellence: champion continuous improvement initiatives that enhance efficiency, safety, and the customer experience across all sites.

Skills & Experience

• Minimum of 5 years experience in facilities management or a related discipline within a multi‑site or retail environment.
• Understanding of building systems, maintenance procedures, and facilities management best practices.
• Ability to manage multiple projects, priorities, and teams effectively within tight deadlines.
• Strong problem‑solving skills and confidence to make timely, informed decisions in a fast‑paced setting.
• Knowledge of health, safety and environmental regulations, with a proactive approach to maintaining safe working environments.
• Ability to collaborate effectively with internal teams, senior stakeholders and external contractors.
• Competent in using facilities management software and Microsoft Office.
• Practical, results‑driven and committed to continuous improvement across all areas of responsibility.

Qualifications

• Relevant qualification in Facilities Management or a related field is ideal.
• Minimum of 5 years experience in a facilities management or maintenance leadership role, ideally within a retail or multi‑site environment.

Perks & Benefits

• 20% employee discount across online and offline stores
• 28 days holiday allowance (pro rata)
• Casual and comfortable dress code
• Company pension scheme

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