At a Glance
- Tasks: Build relationships and manage exciting print and marketing projects for top brands.
- Company: Join Pureprint Group, a tech-enabled marketing and manufacturing leader.
- Benefits: Career development, supportive culture, and exposure to innovative technology.
- Other info: Great opportunity for recent graduates and early-career professionals.
- Why this job: Be part of a creative team that values collaboration and sustainability.
- Qualifications: Experience in customer-focused roles and a passion for technology.
The predicted salary is between 38250 - 46750 £ per year.
Uckfield, East Sussex | Full Time, On Site
Build relationships. Deliver amazing projects. Work with leading brands.
Are you naturally organised, great with people, and excited by fast-moving projects?
Do you enjoy solving problems, working with technology, and being part of a team that brings creative ideas to life?
At Pureprint Group, we're looking for a Client Services Representative to join our growing team.
You'll work with some of the UK's best-known brands, helping to deliver everything from print and packaging to marketing campaigns, direct mail, point-of-sale materials, and more.
This is a fantastic opportunity for someone who enjoys variety, thrives in a collaborative environment, and wants to build a career in a business that combines creativity, technology, manufacturing, and client service.
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- What You’ll Be Doing
As part of our Client Services team, you'll be at the heart of every project, making sure clients receive an outstanding experience from start to finish.
You’ll be
- Building strong relationships with clients and becoming their trusted day-to-day contact.
- Managing a variety of print and marketing projects, from initial enquiry through to final delivery.
- Working closely with sales, production, suppliers, and partners to keep projects moving smoothly.
- Coordinating multiple jobs and deadlines while maintaining exceptional quality and attention to detail.
- Advising clients on materials, finishes, production options, and innovative solutions.
- Using a range of technology platforms to manage workflows, quotations, and project information.
- Providing proactive updates and keeping communication clear, helpful, and responsive.
- Identifying opportunities to improve the client experience and add value wherever possible.
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About You
We're looking for someone who's enthusiastic, organised, and enjoys working with both people and technology.
You might be a great fit if you
- Have some experience within print, packaging, marketing services, or another fast-paced customer-focused environment.
- Enjoy building relationships and communicating with a wide range of people.
- Are comfortable learning new systems and technology.
- Can manage multiple projects and priorities without losing attention to detail.
- Stay calm under pressure and enjoy finding solutions to challenges.
- Have a positive, proactive attitude and love getting things done.
- Have experience with Microsoft Office and business software, but even better if you know Creative Suite, Acrobat Professional or Tharstern which would be a bonus, but we'll teach you everything you need to know).
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Why Join Pureprint?
At Pureprint, we're not just a print company.
We're a technology-enabled marketing and manufacturing business that helps some of the world's leading brands bring their ideas to life.
You’ll join a team that values innovation, collaboration, sustainability, and continuous improvement, with opportunities to learn, develop your skills, and build a long-term career.
What you can expect
- Career development and training opportunities
- A supportive and collaborative team culture
- The chance to work with exciting brands and projects
- Exposure to industry-leading technology and manufacturing
- A business committed to innovation and sustainability
- A role with genuine opportunities to grow and progress
Ideal for
Experienced Client Services Representatives, Account Managers, recent graduates, early-career professionals, Account Executives, Project Coordinators, Customer Success professionals, or anyone looking to build on their experience in print, marketing, manufacturing, or client services within a supportive and technology-driven environment.
Pureprint Group is an equal opportunities employer.
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Client Services Representative in Uckfield employer: Pureprint Group
At Pureprint Group, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our team enjoys a range of benefits, including opportunities for professional growth and development in a dynamic environment focused on cutting-edge technologies like Rust, Go, and TypeScript. Located in a vibrant area, we offer a unique chance to contribute to meaningful projects while enjoying a supportive atmosphere that values quality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative in Uckfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pureprint Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pureprint Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Representative in Uckfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pureprint Group:Your cover letter is your chance to shine! Tell us why you want to work at Pureprint Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pureprint Group!
How to prepare for a job interview at Pureprint Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
