At a Glance
- Tasks: Help customers with orders and enquiries while building great relationships.
- Company: Join a supportive team in a friendly working environment.
- Benefits: Enjoy 28 days leave, free lunch, and on-site parking.
- Other info: Full training provided and opportunities for growth in a dynamic team.
- Why this job: Make a difference in customer service and gain valuable experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26500 - 28000 £ per year.
- Customer Service Advisor
- Swindon
- Full-Time – Monday – Friday: 8.00am – 4.45pm - 40 Hours per Week
- 6-Month Maternity Cover
- Salary is dependent on experience
We are currently recruiting for a Customer Service Assistant to join our client based in Swindon.
As a Customer Service Assistant, you'll play a key role in ensuring customers receive the high level of service. No two days are the same.
Your responsibilities will include
- Processing customer orders accurately and efficiently.
- Responding to customer enquiries and resolving issues in a professional and friendly manner.
- Managing shared email inboxes across different departments.
- Answering incoming telephone calls and assisting customers with orders and product enquiries.
- Processing and dispatching product samples.
- Following up customer quotations and making outbound calls to existing and prospective customers.
- Building and maintaining excellent customer relationships.
- Supporting the sales, purchasing, accounts and management teams with general administration.
- Providing cover for colleagues and assisting in other areas of the business when required.
About You
- Has previous customer service experience.
- Has excellent communication skills, both over the phone and by email.
- Is organised, reliable and has strong attention to detail.
- Enjoys working in a busy small team environment.
- Is confident using Microsoft Office and happy to learn new software systems.
- Has a positive, proactive attitude and enjoys providing excellent customer service.
Benefits
- 28 days annual leave(pro rata) plus bank holidays, with 3 days taken during our Christmas shutdown.
- Free lunch provided each day.
- Free on-site parking.
- Full training and ongoing support.
- A friendly, supportive working environment.
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for.
Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment
Contact Details:
Purely Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Maternity Cover in Swindon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Purely Recruitment Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Purely Recruitment Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - Maternity Cover in Swindon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Purely Recruitment Solutions.
How to prepare for a job interview at Purely Recruitment Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Purely Recruitment Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Purely Recruitment Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
