At a Glance
- Tasks: Welcome and assist patients, manage appointments, and provide excellent customer care.
- Company: Join a supportive healthcare team focused on patient experience.
- Benefits: Competitive salary, Monday to Friday hours, and a professional work environment.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Temporary Monday to Friday – 09:00am – 17:30pm Stroud. Salary is dependent on experience.
Key Responsibilities
- In-store support: Welcome and assist patients attending the branch, providing a professional and reassuring experience. Ensuring records are accurate and up to date. Handle walk-in enquiries and provide guidance on services and accessories where appropriate. Maintain a clean, organised, and professional branch environment at all times.
- Administration and coordination: Manage appointments, diaries and patient records using internal systems. Ensure CRM systems are kept accurate and up to date. Support general administrative tasks to keep the service running smoothly.
- Telephone and outbound activity: Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads. Encourage bookings and attendance where appropriate, in a natural and helpful way. Handle inbound calls and email enquiries in a timely and professional manner.
- Customer care: Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism. Carry out follow-up calls where required to support patient experience.
Core Skills
- Strong communication skills with a friendly and professional approach.
- Able to work independently and stay motivated during quieter periods.
- Well organised with good attention to detail.
- Confident using systems, with the ability to learn new CRM tools.
- A patient-focused mindset with strong empathy and emotional awareness.
- Comfortable encouraging customers to take the next step where appropriate.
Experience
- Previous experience in a customer-facing or administrative role.
- Comfortable speaking with customers over the phone.
- Experience in healthcare or a clinical environment is essential.
- Experience working in a lone or self-managed role is required.
Healthcare Patient Experience Specialist in Stroud employer: Purely Recruitment Solutions
As a Healthcare Patient Experience Specialist in Stroud, you will join a supportive and professional team dedicated to enhancing patient care. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your role. With a focus on patient satisfaction and a commitment to maintaining a clean and organised environment, we offer a rewarding experience where your contributions truly make a difference.
Contact Details:
Purely Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Patient Experience Specialist in Stroud
✨Tip Number 1
Get to know the company! Research their values and mission, especially in healthcare. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, make sure you can convey empathy and professionalism in your conversations. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your interest in patient care and how you can contribute to improving the patient experience. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Healthcare Patient Experience Specialist in Stroud
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles where you've provided customer care or worked in a healthcare setting, as this will show us you're a great fit for the Healthcare Patient Experience Specialist role.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about patient care. Share specific examples of how you've handled customer queries with empathy and professionalism in the past. This is your chance to let your personality shine through!
Show Off Your Organisational Skills:Since the role involves managing appointments and patient records, make sure to mention any experience you have with organisation and attention to detail. We love candidates who can keep things running smoothly, so give us the goods!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Healthcare Patient Experience Specialist. Familiarise yourself with the key tasks like managing appointments and providing patient support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experiences where you've effectively communicated with patients or customers. Think about how you handled difficult situations with empathy and professionalism, as these stories will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Being well-organised is key in this role. Bring up specific instances where you managed multiple tasks or maintained accurate records. You could even mention any tools or systems you've used to stay organised, which will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to patient care and administrative tasks. Practice responding to scenarios where you need to handle a patient complaint or manage a busy schedule. This will help you think on your feet and showcase your problem-solving skills during the interview.
