At a Glance
- Tasks: Assist patients, manage appointments, and provide top-notch customer care in a healthcare setting.
- Company: Join a supportive team in a reputable healthcare branch in Stroud.
- Benefits: Flexible hours, competitive pay, and valuable experience in the healthcare industry.
- Other info: Great opportunity for growth in a dynamic healthcare environment.
- Why this job: Make a difference in patients' lives while developing your communication and organisational skills.
- Qualifications: Experience in customer service or administration, with a focus on empathy and professionalism.
The predicted salary is between 24000 - 30000 € per year.
Monday to Friday - 09:00am – 17:30pm
Temporary
Stroud
Salary is dependent on experience
We are currently recruiting for a Healthcare Customer Service Executive to join our client based in their Stroud branch.
Key Responsibilities
- In-store support
- Welcome and assist patients attending the branch, providing a professional and reassuring experience
- Ensuring records are accurate and up to date
- Handle walk-in enquiries and provide guidance on services and accessories where appropriate
- Maintain a clean, organised, and professional branch environment at all times
- Administration and coordination
- Manage appointments, diaries and patient records using internal systems
- Ensure CRM systems are kept accurate and up to date
- Support general administrative tasks to keep the service running smoothly
- Telephone and outbound activity
- Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads
- Encourage bookings and attendance where appropriate, in a natural and helpful way
- Handle inbound calls and email enquiries in a timely and professional manner
- Customer care
- Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism
- Carry out follow-up calls where required to support patient experience
Core Skills
- Strong communication skills with a friendly and professional approach
- Able to work independently and stay motivated during quieter periods
- Well organised with good attention to detail
- Confident using systems, with the ability to learn new CRM tools
- A patient-focused mindset with strong empathy and emotional awareness
- Comfortable encouraging customers to take the next step where appropriate
Experience
- Previous experience in a customer-facing or administrative role
- Comfortable speaking with customers over the phone
- Experience in healthcare or a clinical environment is essential
- Experience working in a lone or self-managed role is required
Healthcare Customer Service Executive in Stroud employer: Purely Recruitment Solutions
Join our dedicated team in Stroud as a Healthcare Customer Service Executive, where we prioritise patient care and professional development. Enjoy a supportive work culture that values empathy and communication, alongside opportunities for growth within the healthcare sector. With a focus on maintaining a clean and organised environment, you will play a vital role in enhancing patient experiences while benefiting from a structured Monday to Friday schedule.
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Customer Service Executive in Stroud
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, and looking the part can give you an extra boost of confidence.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Healthcare Customer Service Executive in Stroud
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Healthcare Customer Service Executive. Highlight any relevant experience in customer service or healthcare, and don’t forget to showcase your strong communication skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your empathy and professionalism, as these are key in healthcare.
Showcase Your Organisational Skills:Since the role involves managing appointments and patient records, make sure to mention any experience you have with organisation and attention to detail. We love seeing how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Healthcare Customer Service Executive. Familiarise yourself with the key tasks like managing appointments and handling patient enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you handled difficult situations with empathy and professionalism, as these stories will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
Being well-organised is key in this job. Bring up specific instances where you managed multiple tasks or maintained accurate records. You could even mention any tools or systems you've used to stay organised, which will show that you're ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or the specific challenges they face in the Stroud branch. This not only shows your interest but also helps you assess if the role is the right fit for you.
