Store Manager

• Store Manager
• Edmonton
• Full Time - Permanent
• Salary is dependent on experience

We are currently recruiting for a Store Manager to join our client in their Edmonton store.

Principle Objectives

The Principle Objective of the Store Manager is to develop and sustain activities that ensure maximum profit and optimum customer service is achieved by the Store.

To achieve this, the Store Manager will

• Achieve the financial targets agreed for the Store;
• Ensure compliance with company operational and financial procedures;
• Continually seek opportunities available for increasing occupancy and revenue, including unit mix;
• Design and carry out marketing and sales activity plans with support from the Regional Manager;
• Respond effectively to the diverse needs of each customer;
• Assist with the recruitment, training and continual development of new and existing employees;
• Ensuring the store presents itself to a high standard of cleanliness;
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike;
• Manage, monitor and adapt the working practices of the Store staff to ensure that the Store is operating to its optimum efficiency;
• Identify any store repair & maintenance issues, report and following up.

Main Duties

• Ensure a Marketing Plan is in place to achieve the store financial targets, at all times ensuring it is carried out effectively;
• Effectively manage and accurately record all enquiries using CMS;
• Monitor and improve conversion rates and mystery shop scores of all staff through observation and coaching;
• Maintain awareness of local market conditions using competitor surveys and customer feedback;
• All standard and ad-hoc reporting is accurate and timely and follows all current company procedures;
• Carry out quarterly Personal Development Plans (PDP's) and annual appraisals with all members of the team;
• Coach and support all members of the store team to enable them to achieve their highest level of potential;
• Ensure rota's are fair to all, approved by the Regional Manager and appropriate to the store;
• Maintain company standards of housekeeping, ensuring all areas portray a professional image;
• Account accurately and fully for all monies received into and paid from the Store;
• Complete all managerial and monitoring duties associated with company compliance;
• Ensuring a safe and healthy environment for customers and staff through accurate completion of company checklists;
• Maintain Health & Safety training records and identify in advance, licences and certificates which are due to expire and book the appropriate training course;
• To comply with Health & Safety legislation and identify and report where action needs to be taken;
• To provide help and support to other stores when required;
• Any ad-hoc duties are completed.

Person Specification & Competencies

• In order to be successful in the role the jobholder will need to demonstrate:
• Planning & Prioritising The ability to establish a clear order for a series of actions or activities to be undertaken.

It involves looking ahead in order to achieve high performance, organising resources and maximising results to strive for constant improvement by setting clear goals and targets;

• Exploiting Opportunities The ability to maximise sales opportunities available to the Store, improving conversion rates and maximising sales of additional services and life time value of a customer;
• Drive and Decisiveness Sets challenging goals and targets, ensures they are met and makes decisions which are structured using factual information;
• Commercial awareness Ability to interpret and apply understanding of business performance, derive trends and patterns, develop and implement actions to enhance trading performance;
• Operational excellence The establishment and achievement of continuous high standards of performance, being able to set an example and lead the team, be proactive and drive improvement;
• Ensuring Customer Satisfaction Provides services and products that meet the identified requirements of internal and external customers, is solution focussed;
• Development of Self and Others Manage the processes of the company to ensure the highest level of performance from all team members using your own ability to develop yourself and others through planned and structured activities;
• Effective communication Utilises written, verbal and presentation skills to persuade, negotiate and sell new ideas and objectives to achieve results.

Has the ability to build rapport with staff and customers creating an open communication line;

• Analytical Thinking Analyses the relationships between several parts of an issue or situation and is able to evaluate the information and arrive at a meaningful conclusion;
• Team Building and Leadership Demonstrates the ability to build the staff into a team to achieve required objectives and to lead by example through completion of all tasks and responsibilities;
• Commitment and Ownership Demonstrates an enthusiastic and committed approach to the success of both the business and co-workers, is open and honest in their approach.

Takes responsibility for resolving problems and driving continuous improvement in the store

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