At a Glance
- Tasks: Welcome visitors and manage bookings while ensuring excellent customer service.
- Company: Join a friendly, family-run automotive business in Southampton.
- Benefits: Enjoy 20 days holiday, a pension scheme, and performance reviews.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Be the face of the business and make a real difference in customer experiences.
- Qualifications: Experience in the automotive industry and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Permanent Full-Time (Monday to Friday – 8:00am to 6:00pm inc half hour unpaid lunch, every third Saturday 8:00am – 12:00pm)
Salary - Competitive
Location: Southampton
Must have experience in the automotive industry.
We are assisting our client – a family run business – in recruiting a Customer Service Receptionist to join their friendly team in Southampton. This role operates in the heart of our business, therefore you will be enthusiastic, dynamic with a passion for delivering excellent customer service that will contribute to our clients ongoing success.
Duties:
- Greeting visitors in a friendly manner and directing them appropriately.
- Raising T cards for all bookings and creating jobs.
- Obtaining order numbers to include authorisation of work and regular process updates.
- Liaise with Workshop Control to notify of work arriving and waiting to be commenced.
- Planning of scheduled servicing and Tacho/MOT bookings.
- Completing Night Board and confirming customer attendance.
- Processing and checking retail invoice costings.
- Send jobs for final order approval and then onto accounts for payment.
- Ensure all keys are correctly tagged with vehicle details.
- Monitor, Log and control the use of Courtesy details.
- Representing the business with professionalism.
Skill Requirements:
- Excellent telephone manner and computer skills.
- Pro-active approach.
- Taking pride in what you do.
- Willingness to learn.
Benefits:
- 20 days holiday plus bank holidays (pro-rata in the first year).
- Holidays increase with time served.
- Nest Pension Scheme.
- 6 month performance reviews.
- Uniform provided.
Note – Slightly late finish last working day of the month to ensure all month end procedures are completed.
Customer Service Receptionist in Southampton employer: Purely Recruitment Solutions
Join a family-run business in Southampton that values its employees and fosters a friendly, supportive work environment. As a Customer Service Receptionist, you will enjoy competitive salary packages, generous holiday allowances that increase with tenure, and opportunities for personal growth through regular performance reviews. With a commitment to excellent customer service and a dynamic team culture, this role offers a meaningful career path in the automotive industry.
Contact Details:
Purely Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Receptionist in Southampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. It shows that you take the opportunity seriously and respect the company's image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for their time.
We think you need these skills to ace Customer Service Receptionist in Southampton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to contribute to our friendly team in Southampton!
Tailor Your CV:Make sure to highlight your experience in the automotive industry. We’re looking for someone who understands the ins and outs of this field, so don’t be shy about showcasing relevant skills and experiences.
Be Professional:Remember, you’ll be representing our business! Use a professional tone in your application, and make sure to proofread for any typos or errors. We take pride in what we do, and we want to see that same level of care from you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know the Company
Before your interview, take some time to research the family-run business you're applying to. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Receptionist, your ability to interact positively with customers is key. Prepare examples from your past experience where you've gone above and beyond for a customer. Highlight your excellent telephone manner and any specific situations that demonstrate your proactive approach.
✨Practice Common Interview Questions
Anticipate questions related to the role, such as how you would handle a difficult customer or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the interview. Remember, they want to see how you think on your feet!
✨Dress the Part
First impressions matter! Dress professionally to reflect the company's image. Since you'll be representing the business, make sure your attire is neat and appropriate for a customer-facing role. This shows that you take pride in your appearance and understand the importance of professionalism.
