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- Tasks: Lead workshop operations and ensure top-notch customer service.
- Company: Dynamic automotive company in Portsmouth with a focus on excellence.
- Benefits: Competitive salary, KPI bonuses, and 30 days holiday.
- Why this job: Join a passionate team and drive success in a fast-paced environment.
- Qualifications: Experience in automotive management and strong leadership skills.
- Other info: Opportunity for personal growth and development in a supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
Portsmouth
Full Time - Permanent
Monday – Friday - 8:00am – 6:00pm (½ hour lunch)
Saturdays - 1 in 3 - 8:00am – 12pm
Salary is dependent on experience + KPI bonus
Holiday: 30 days (including bank holidays, increasing with service)
We are currently recruiting for a Service Manager to join our client based in their Portsmouth branch.
Key Responsibilities:
- Oversee daily workshop operations and provide workshop control support during holiday or absence cover.
- Deliver excellent customer service and maintain strong client relationships.
- Manage productivity, efficiency, and quality performance targets.
- Support team development, training, and recruitment.
- Ensure compliance with dealer standards, audits, and company policies.
- Drive KPI achievement across MOT pass rates, breakdown results, and customer satisfaction.
About You:
- Experience in a similar automotive management or workshop controller role.
- Calm under pressure, accurate, and well-organised.
- Proven leadership and people management skills.
- Computer literate (Microsoft Office and workshop systems).
- A proactive, positive, and dynamic personality with a passion for success.
Service Manager employer: Purely Recruitment Solutions
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer service. We want you to shine when discussing your experience managing teams and delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in automotive management and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for customer service and how you’ve successfully managed teams in the past. Let us know what makes you tick!
Showcase Your Skills: Don’t forget to mention your computer literacy and familiarity with workshop systems. We’re looking for someone who can hit the ground running, so make sure we know about your technical skills and how they relate to the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Manager. Brush up on your knowledge of workshop operations, customer service excellence, and KPI management. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you managed productivity or handled difficult situations. This will demonstrate your proven leadership abilities and how you can support team development.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to workshop control or customer service challenges. Practise your responses to these scenarios so you can showcase your calmness under pressure and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific KPIs they focus on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
