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- Tasks: Assist customers with service inquiries and ensure their needs are met.
- Company: Dynamic dealership focused on customer satisfaction and teamwork.
- Benefits: 22 days holiday, pension scheme, and company uniform provided.
- Why this job: Join a supportive team and develop your skills in a fast-paced environment.
- Qualifications: Excellent communication skills and a proactive attitude; automotive experience is a plus.
- Other info: Full-time role with opportunities for training and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Service Advisor
Do you have the right skills and experience for this role Read on to find out, and make your application.
Permanent
Full time (8.00am – 6.00pm – Monday to Friday and 1 in 3 Saturdays, 8:00 am to 12:30pm)
Dependant on experience
Chippenham
We are excited to be assisting our client, an automotive company based in Chippenham, in recruiting a Service Advisor to join their friendly team. You will be the main point of contact for customers, and will manage communications between the workshop, the dealership and customers, always delivering excellent customer service.
Duties:
* To assist with service telephone calls and walk-in enquiries on behalf of the dealership.
* Meeting and greeting customers
* Qualify service needs and diagnostic needs where appropriate.
* Establish understanding and an agreement with the customer of the work to be carried out.
* Updating customers on job updates
* Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
* Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
* Understand and adhere to all brand service requirements.
* Maintain safe working practices and abide by the working rules and standards of the dealership.
* Maintain product knowledge on the full franchise ranges.
* Maintain relevant systems, ensuring accuracy at all times.
* Accurately complete job cards, including any descriptions of faults reported by the customer.
Requirements:
* Excellent telephone manner.
* Customer focused and relationship building
* Confident in computer use.
* Influencing and Negotiating
* Automotive experience would be an advantage.
* You need to be proactive and take pride in what you do.
* You will have a willingness to learn and will be engaged with training. xiskglj
Benefits:
* 22 days holiday plus Bank Holidays
* Pension Scheme.
* Company uniform provided
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment
Service Advisor employer: Purely Recruitment Solutions
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about meeting and greeting customers, think of scenarios where you can demonstrate your excellent telephone manner and relationship-building skills. Role-play with a friend if you can!
✨Tip Number 3
Be proactive during the interview! Ask questions about the dealership's service processes and how they handle customer dissatisfaction. This shows you're engaged and ready to contribute from day one.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Customer Skills: As a Service Advisor, your ability to connect with customers is key. Make sure to highlight any experience you have in customer service or relationship building in your application. We want to see how you can make our customers feel valued!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers!
Demonstrate Your Proactivity: We love candidates who take initiative! In your application, share examples of how you've gone above and beyond in previous roles. This shows us you're not just looking for a job, but you're eager to contribute and grow with us.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Advisor. Familiarise yourself with the key tasks like handling customer enquiries and updating them on job progress. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Customer Interaction Skills
Since this role is all about customer service, practice how you would greet customers and handle their queries. Role-playing with a friend can help you refine your telephone manner and build confidence in managing customer expectations. Remember, a friendly and professional approach goes a long way!
✨Brush Up on Automotive Knowledge
While automotive experience is a bonus, having a basic understanding of the industry can set you apart. Research common service needs and diagnostic terms so you can engage in informed discussions during the interview. Showing that you're eager to learn will impress potential employers.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the dealership's approach to customer satisfaction or how they support ongoing training for staff. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
